Delivery Performance - Delivery Window dashboard

Delivery performance is a key driver of customer satisfaction. Being a dependable supplier that delivers the correct item within the time frame requested by your customers can set you apart from the competition. The Delivery Performance - Delivery Window dashboard is designed to provide you with actionable insights to improve the efficiency of your customer order process. You can use this dashboard to track lines on time in full (OTIF) over time and for specific customer groups.

This dashboard can answer these business questions:
  • What is the overall OTIF % and how is it trending?
  • Are there months where we are underperforming?
  • Which customers are having the highest/lowest percentage of late deliveries?

This dashboard provides analysis of specific order lines which have a delivery window and an analysis for those that do not have a delivery window.

Reports and KPIs

The dashboard contains these reports:
  • Top Non-Del Qty Pct by Category
  • Bottom Non-Del Qty Pct by Category
  • Delivery Performance by Period - Delivery Accuracy
  • Delivery Performance by Period - Delivery Window
  • Order Qty Breakdown by Period
  • Non-Del Qty Pct by Customer Order Type
  • Top Lines Outside Delivery Window Pct by Category
  • Bottom Lines Outside Delivery Window Pct by Category
  • Top Late Lines Pct by Category
  • Bottom Late Lines Pct by Category
  • Lines In Full by Delivery Accuracy and Period
  • Lines In Full by Delivery Window and Period

Reports Delivery Performance by Period - Delivery Accuracy and Delivery Performance by Period - Delivery Window are both displayed in the dashboard as Delivery Performance by Period. You can view each of these reports when the filter Accuracy Method = Delivery Accuracy or Delivery Window.

The dashboard also has these KPIs:
  • Lines On Time In Full Pct
  • Late Lines Pct
  • Lines Within Delivery Window In Full Pct
  • Lines Outside Delivery Window Pct
  • Lines w/ Delivery Window Pct
  • Lines w/o Delivery Window Pct
  • Non-Del Qty Pct

These KPIs use the Order Date as the basis for analysis and the Sum aggregation.

Currency information is also displayed on the dashboard.

Filters

These standard filters are available:
  • Facility
  • Warehouse (Config. 1)
  • Time (Config. 2)
  • Sales Organization
  • Customer (Config. 1)
  • Customer Geography
  • Payer
  • Customer Order Type
  • Promotion
  • Item (Config. 1)
  • Color
  • Brand
  • Style
  • Season
  • Accuracy Method
  • Ranking (Config. 2)
  • Show N Records

Ranking and Time are mandatory filters.

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