Delivery Performance dashboard
Delivery performance is a key driver of customer satisfaction. Being a dependable supplier that delivers the correct item within the time frame requested by your customers can set you apart from the competition. The Delivery Performance dashboard is designed to provide you with actionable insights to improve the efficiency of your customer order process. You can use this dashboard to track lines on time in full (OTIF) over time and for specific customer groups.
- What is the overall OTIF % and how is it trending?
- Are there months where we are underperforming?
- Which customers are having the highest/lowest percentage of late deliveries?
In this dashboard, the original confirmed delivery date can be displayed instead of the confirmed delivery date. This applies to reports which involved date accuracy.
Reports and KPIs
- Top Non-Del Qty Pct by Category
- Bottom Non-Del Qty Pct by Category
- Delivery Performance by Period
- Order Qty Breakdown by Period
- Avg Order Cycle Time vs Order Qty
- Top Late Lines Pct by Category
- Bottom Late Lines Pct by Category
- Lines In Full by Delivery Accuracy and Period
- Lines On Time In Full Pct
- Late Lines Pct
- Non-Del Qty Pct
- Avg Order Cycle Time
These KPIs use the Order Date as the date basis for analysis and use the Sum aggregation.
Currency information is also displayed on the dashboard.
Filters
- Facility
- Warehouse (Config. 1)
- Time (Config. 2)
- Sales Organization
- Customer
- Customer Geography
- Payer
- Customer Order Type
- Promotion
- Item (Config. 1)
- Color
- Brand
- Style
- Season
- Confirmed Delivery Date
- Ranking (Config. 2)
- Show N Records
Ranking and Time are mandatory filters.