Delivery Performance - Time dashboard
Delivery performance is a key driver of customer satisfaction. A dependable supplier delivers the correct items in the time frame requested by the customer. This can set you apart from the competition. The Delivery Performance - Time dashboard is designed to provide you with actionable insights to improve the efficiency of your customer order process. You can use this dashboard to track lines on time in full (OTIF) over time and for specific customer groups.
- What is the overall OTIF % and how is it trending?
- Are there months where we are underperforming?
- Which customers are having the highest/lowest percentage of late deliveries?
Date accuracy analysis for this dashboard can be in days, hours, or minutes depending on the value defined in the global variable. See the Variables section in Infor M3 Analytics for M3 CloudSuites Administration Guide.
Reports and KPIs
- Top Non-Del Qty Pct by Category
- Bottom Non-Del Qty Pct by Category
- Delivery Performance by Period
- Order Qty Breakdown by Period
- Avg Order Cycle Time vs Order Qty
- Top Late Lines Pct by Category
- Bottom Late Lines Pct by Category
- Lines In Full by Delivery Accuracy and Period
- Lines On Time In Full Pct
- Late Lines Pct
- Non-Del Qty Pct
- Avg Order Cycle Time
These KPIs use the Order Date as the date basis for analysis and the Sum aggregation.
Currency information is also displayed on the dashboard.
Filters
- Facility
- Warehouse (Config. 1)
- Time (Config. 2)
- Sales Organization
- Customer
- Customer Geography
- Payer
- Customer Order Type
- Promotion
- Item (Config. 1)
- Ranking (Config. 2)
- Show N Records
Ranking and Time are mandatory filters.