Technician Performance sourced measures and KPIs

This table shows the Technician Performance measures that are sourced directly in Data Warehouse.

These measures can be analyzed by different time series. These time series are available:

Most measures have Avg, Max, Min, and Sum aggregations. For cases where this does not apply, the available aggregations are indicated in this table:


Measure	Description
Billable Hrs	The sum of billable travel hours and labor hours
Billable Labor Hrs	The labor hours of work orders from maintenance customer orders that are not tagged as rework
Billable Travel Hrs	The travel hours of work orders from maintenance customer orders that are not tagged as rework
First Time Fix Operations	The number of work order operations that are tagged as a main service and fixed during the first visit Aggregations: Avg, Sum
Labor Hrs	The number of labor hours reported in used labor run time
No. of Rptd Operations	The number of operations reported for a completed work order Aggregations: Avg, Sum
Non-Billable Hrs	The sum of non-billable travel hours and labor hours
Non-Billable Labor Hrs	The labor hours reported for work orders not coming from maintenance customer orders or those tagged as rework
Non-Billable Travel Hrs	The travel hours reported for work orders not coming from maintenance customer orders or those tagged as rework
Reported Hrs	The sum of travel hours and labor hours reported by the technician
Travel Hrs	The number of travel hours reported in used labor setup time
Work Hrs per Day	The technician's working hours per day