Technician Performance calculated measures and KPIs
This table shows the Technician Performance measures that are calculated and defined as saved expressions.
The saved expressions use the transaction date and sum aggregation.
Measure | Description |
---|---|
Avg Labor Hrs | The labor hours divided by the number of reported operations |
Avg Travel Hrs | The travel hours divided by the number of reported operations |
Billable Hrs Pct | The billable hours divided by the total hours |
Billable vs Rptd Hrs Pct | The billable hours divided by the reported hours |
Billable vs Work Hrs Pct | The billable hours divided by the technician's working hours |
First Time Fix Rate | The operations fixed during the first visit divided by the number of reported operations |
Labor Hrs vs Rptd Hrs Pct | The labor hours divided by the reported hours |
Non-Billable Hrs Pct | The non-billable hours divided by the total hours |
Non-Billable vs Rptd Hrs Pct | The non-billable hours divided by the reported hours |
Non-Billable vs Work Hrs Pct | The non-billable hours divided by the technician's working hours |
Reported Hrs Pct | The total billable and non-billable hours reported divided by the total hours |
Rptd vs Work Hrs Pct | The reported hours divided by the technician's working hours |
Total Hrs | The sum of reported and unreported hours |
Travel Hrs vs Rptd Hrs Pct | The travel hours divided by the reported hours |
Unreported Hrs | The technician's working hours per day minus the travel and labor hours reported |
Unreported Hrs Pct | The unreported hours divided by the total hours |
Unreported vs Work Hrs Pct | The unreported hours divided by the technician's working hours |