Technician Performance calculated measures and KPIs

This table shows the Technician Performance measures that are calculated and defined as saved expressions.

The saved expressions use the transaction date and sum aggregation.

Measure Description
Avg Labor Hrs The labor hours divided by the number of reported operations
Avg Travel Hrs The travel hours divided by the number of reported operations
Billable Hrs Pct The billable hours divided by the total hours
Billable vs Rptd Hrs Pct The billable hours divided by the reported hours
Billable vs Work Hrs Pct The billable hours divided by the technician's working hours
First Time Fix Rate The operations fixed during the first visit divided by the number of reported operations
Labor Hrs vs Rptd Hrs Pct The labor hours divided by the reported hours
Non-Billable Hrs Pct The non-billable hours divided by the total hours
Non-Billable vs Rptd Hrs Pct The non-billable hours divided by the reported hours
Non-Billable vs Work Hrs Pct The non-billable hours divided by the technician's working hours
Reported Hrs Pct The total billable and non-billable hours reported divided by the total hours
Rptd vs Work Hrs Pct The reported hours divided by the technician's working hours
Total Hrs The sum of reported and unreported hours
Travel Hrs vs Rptd Hrs Pct The travel hours divided by the reported hours
Unreported Hrs The technician's working hours per day minus the travel and labor hours reported
Unreported Hrs Pct The unreported hours divided by the total hours
Unreported vs Work Hrs Pct The unreported hours divided by the technician's working hours