Warranty Claims
The purpose of the Warranty Claims model is to provide insights into the claim process against OEM to improve cash flow. Claim amounts can be analyzed by several dimensions, such as Claim Status, Customer, Payer, and Equipment.
The model provides insight into these topics:
- Warranty amount trend
- Warranty Claim vs Settlement trend
- Breakdown of Warranty Claim and Settlement variance
The facts in this model can be analyzed by claim date.
Source information
The data in the Warranty Claims model is retrieved from M3 program MOS750. The warranty transactions are captured in the M3 BE table ACUINV, and the claim transactions are captured in tables ACLHED and ACLSPC.
The model captures all transactions that have not been deleted, status less than 99 (deleted), having claim warranty option 2.