Returns (OE30.1)

Use Returns (OE30.1) to create return documents for order lines that the customer returned or rejected. Returns against an order and/or invoice are only allowed after the invoice is printed via BL122 (Invoice and Register Print).

Processing Effect

Before releasing the return, you must decide if you want the goods returned to stock. If you return the goods to stock, journal entries debit and credit the accounts receivable, sales, Cost of Goods Sold, and inventory accounts. If you want to create a scrap account instead, enter the scrap account when creating the return. If the credit is not a return-to-stock, only accounts receivable and sales are debited and credited.

Click Charges to attach add-on charges to a return authorization. To return all items for an invoice or order, click Copy.

When you release the return, the application creates a credit memo. You can update the credit memo on BL20.1 (Invoice Entry). If you delete the credit memo, the accounts receivable and sales accounts are not affected.