Performing a billing adjustment

You perform a billing adjustment when you need to make a correction to a customer's bill. The adjustment can be a result of a customer return or a billing error. This procedure shows you how to perform a billing adjustment.

Procedure flow: Performing a billing adjustment
  1. Access Invoice Entry (BL20.1).
    Note: The invoice type indicates whether the net amount is credit or debit. Mixed charges are allowable.
  2. Add header values for the invoice. Use these guidelines to specify the field values:
    Invoice Type

    The invoice type identifies the kind of invoice that you are creating, such as invoice, credit memo, or return.

    Reason Code

    If you are entering a credit memo, you must add a reason code to explain why you are adding the credit to the application.

  3. Click Invoice Options to add billing information to the header. Consider these tabs:
    Billing

    The Billing tab lets you apply billing options to the invoice, such as a credit memo, terms code, payment code, AR code, additional discount, and hold code.

    Use this tab to automatically apply a credit memo to the original invoice, and to assign an activity and account category to a revenue or Cost of Goods Sold account.
    Payment

    The Payment tab lets you add payment information to the invoice, such as tax codes, down payments, and EP information.

    If you apply an EP down payment, then you need to assign the down payment amount and EP information.
    Shipment The Shipment tab lets you add freight information to the invoice, such as the freight code or freight charge.
    Sales Data The Sales Data tab lets you add sales representative and commission information to the invoice.
    Dates Use the Dates tab to override dates that may otherwise default onto the invoice (for example the posting date, pricing date, or shipping date).
    Currency The Currency tab lets you enter the currency conversion rate and the revalue flag (used by the Accounts Receivable application if multicurrency processing is used).
    User 1 The User 1 tab lets you add user-defined fields to the invoice. These fields are passed on to the Accounts Receivable application.
    User 2 The User 2 tab lets you add additional user-defined fields to the invoice.
  4. To apply add-on charges at the invoice header level, access Invoice Add-On Charges (BL20.3).
    1. From Invoice Entry (BL20.1), click Invoice Options.
    2. Click Charges.
    3. Apply add-on charges.
  5. If you are creating invoices with items, then add line items to the invoice.
  6. To add billing information to a line item, click Options. Consider these buttons or tabs:
    Line Charges The Line Charges button lets you assign add-on charges to an invoice line item.
    Line Comments The Line Comments button lets you add comments to an invoice line.
    Line Tax Inquiry The Line Tax Inquiry button lets you view tax information for the invoice line.
    Sales Data The Sales Data tab lets you add sales representative and commission information to the invoice line.
    Discounts The Discounts tab lets you select whether the line item has no charge, is discountable, and also lets you add a discount to the line item.
    Tax The Tax tab lets you select whether the line item is tax exempt and lets you apply a tax code.
    Accounts The Accounts tab lets you add general ledger accounts, activities, and account categories to the invoice line.
    User Fields The User Fields tab lets you add a reason code and user-defined fields to the invoice line.
  7. Select a release method for the invoice.
    To Use
    Release the invoice when you are satisfied it is correct Select the Release form action
    View, change, and release batches of invoices Batch Control (BL29.1)
    Release an invoice batch Invoice Batch Release (BL120)
    Release electronic payment invoices in batch Electronic Payment Invoice Batch Release (BL125)
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