Returning specific order lines

If you know the original order or shipment number, then you can choose which line items the customer is returning. This procedure explains how to select the line items the customer is returning.

  1. Access Returns (OE30.1).
  2. Select your company.
    Note: You can define automatic return numbering on the OE Options tab on Billing Company (BL00.1).
  3. If your Billing company does not have automatic numbering, then specify an authorization number.
  4. Select return information. Use these guidelines to specify the field values:
    Currency

    Select the currency code in which the credit memo is created.

    Invoice Type

    Select an invoice type that allows returns.

    Note: You define invoice types on Invoice Types (BL06.1).
  5. If you have the customer's information, then specify the information. Use these guidelines to specify the field values:
    Original Invoice

    Select the invoice prefix and invoice number from the original order. If you do not select the invoice number, you must select the original order number.

    Original Order or Shipment

    Select the original order or shipment number.

    Note: You can choose to not create a credit memo if, for example, goods were damaged and you will reship a new order.
  6. Select if the credit memo is created. Use these guidelines to specify the field values:
    Create Credit Memo

    Select Y (Yes) to create a credit memo.

    Credit Memo Reason Code

    Select the reason the goods were returned.

    Note: To apply add-on charges at the return header level, click Charges and enter add-on charge information.
  7. If the Create Credit Memo is set to Yes, then specify the freight information. Use these guidelines to specify the field values:
    Freight Code

    Select the freight code that is associated with the returned order.

    Freight Charge

    Specify the freight charge amount in billing currency.

  8. Select the Add form action.
  9. Access Return Lines (OE30.2).
    Note: If you transferred from Returns (OE30.1), the header is defined.
  10. Define header information.
  11. Select the line number from the original order in the Line field.
  12. If you want to specify a certain quantity, then specify the quantity returned.
  13. Select the Add form action.
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