Settlement failure

Note: You can list all of the invoice settlements that failed by running a report.

If settlement fails, then the invoice is released, but the Billing application places a hold code on the invoice. A settlement can fail for these reasons:

  • the duration of time for which the payment was authorized has expired

  • the payment transaction is canceled because the credit card was reported lost or stolen

  • technical issues, such as a disconnection

When settlement fails, the Billing application removes electronic payment information from the invoice, such as credit card type, number, and expiration date. The Billing application then puts a hold code on the invoice and sends the invoice to Accounts Receivable for collection, after you remove the hold code and process the invoice.

Infor Process Automation users have a service available that notifies the order processing manager that an order has failed the authorization or settlement process for electronic payments. For information, see the LPA Services for Infor Lawson Reference Guide.