About prohibiting customer returns

You can prohibit returning of items by certain customers or flag some of your items as non-returnable after a certain date. This gives you different options of controlling how the company limits returns. Return Limit options include:

• Prohibit returns without exceptions.

• Prohibit all returns X days after the sale.

• Prohibit all returns after a fixed date.

Limiting returns can be specified at the company level, customer level, customer default level, national account level, item master level and item location level. You can select the parameters under the OE Customer or Sales options in these programs:

• Billing Company (BL00)

• Customer Order, Billing 2 (AR10.4)

• Order Entry Customer Fields (AR08.3)

• National Account Order Options (AR12.4)

• Interface Customer (AR96)

• Conversion Customer Order Entry (AR98.3)

• Item Master (IC11.1)

• Item Location (IC12.1)

For more information on defining returns, see the Billing User Guide, Account Receivable User Guide and Inventory Control User Guide.