Applying additional discounts

You can apply discounts to an entire order, or to an individual line. You may apply a discount, for example, if there was an error on a customer delivery. This procedure explains how to apply discounts to the order.

Note: If the order is an electronic payment order, then the application does not allow you to apply a discount to the order because of the fee you incur to process the order from your electronic payment processor. If you want to give a discount to your customer, then enter a credit memo separate from this order.

See Inquiring on an existing order. Follow these steps to apply additional discounts:

  1. Inquire on the existing order.
  2. Click Order Options.
  3. Select the Billing tab.
  4. Specify the discount amount in the Additional Discount field.
  5. Select the Change form action to save the order options.
  6. Select the Change form action to save the order.
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