Options for cancelling a customer order

This option is available for cancelling an entire unreleased customer order. If you use this option, and the application uses a default reason code, then you cannot give extra details about the cancellation.

Before you can cancel a customer order with this procedure, you must first undo any shipping feedback and delete the shipment, if it exists, on Shipment Feedback by Document (WH32.1).

If you want to delete individual lines on an order, then delete the line and select the Change form action.

  1. Access Item Entry (OE10.3).
  2. Inquire on the order to cancel.
  3. Select the Delete form action.