What is Product and Maintenance Billing and Revenue?

Product and maintenance billing and revenue is the process of billing customers and recognizing revenue for the sale of specific products and/or product maintenance. This is opposed to services billing and revenue, which is based on providing services to a customer, such as consulting.

Product billing and revenue is derived from the sale of physical products to a customer, such as software or computers. Products are set up in a product list, and then associated with a product contract.

Maintenance billing and revenue is derived from maintenance or support provided to a customer that is not bundled with the product. Typically this includes phone support and delivery of updated versions of a product.

The primary forms available in Billing and Revenue Management to facilitate product and maintenance are the following:

  • Product Contract Parameters (BR10.9)

  • Product Contract (BR51.1)

  • Product Deferred Revenue Schedule (BR53.1)

  • Product Invoicing (BR151)

  • Product Revenue Calculation (BR153)

  • Product List Maintenance (BR50.1)

  • Maintenance Schedule (BR52.1)

  • Maintenance Invoicing (BR152)

  • Maintenance Revenue Calculation (BR154)

  • Maintenance Schedule Copy (BR155)

Other forms are also provided for such things as contract comments and statuses, and invoice cancellation.