Defining dunning levels for a process code

  1. Access Dunning Letter Text Code Maintenance (AR19.1).
  2. Click Dunning Process Code Maintenance to open Dunning Processing Code Maintenance (AR18.3).
  3. Click Dunning Levels to open Dunning Levels (AR18.2).
  4. Select the process code and define the actions. You can define up to 99 dunning levels for each process code.
  5. Use these guidelines to specify the field values:
    Dunning Level

    Required only if you define more than one dunning level. This is a number assigned to a set of dunning actions triggered by a time line within a process code.

    Days Between

    The number of days between the invoice due date and first dunning letter (level 1) or the number of days between the last dunning letter sent and the next dunning letter to be sent (other levels).

    Dun Text Code

    The text letter code of the dunning letter.

    Extract Indicator

    The kind of invoices to extract.

    1. extracts only those invoices scheduled for dunning for the accompanying statement.

    2. extracts all open invoices for the customer, whether they are past due or not. This option is used only to provide a delinquent customer with a comprehensive statement of obligations.

      If you selected the second option and there are no invoices scheduled for dunning, then no dunning letter is sent.

    Mail to Cr. Union

    Select whether or not to send the dunning letter to a credit agency.

    • Y (Yes) sends the dunning letter to the customer's credit agency rather than the customer. You must also specify a credit agency address on the Dunning tab of Customer (AR10.1).

    • N (No) sends the dunning letter to the customer's address.

    Collection Level

    Select whether or not to refer delinquent invoices to a collection agency.

    Note: Y (Yes) refers the customer's delinquent invoices to a collection agency.

    Once delinquent invoices are flagged as transferred to a collection agency, they are no longer available for dunning, and no more dunning letters are sent for those invoices.

    Dunning Fee Assessment

    Select where to print the statement accompanying the dunning letter.

    1. prints the statement on the dunning letter.

    2. prints the statement on a separate customer invoice. This option is planned for a future release.

    3. prints the statement on a separate late charge notice. This option is planned for a future release.

    Dunning Fee

    Specify the amount of the dunning fee assessed, if any.

    Note: The dunning options on the dunning tab are not related to the Auto Dunning, Cycle field on the Main tab.

    See Creating Basic Dunning Letters.

  6. Assign a dunning process code to each customer that you want included in the process. This is done at the customer default and customer levels. The customer options override the customer default options. Consider the following forms.
    Customer Default (AR08.1)

    Select Yes if you will use the Advanced dunning process, assign a process code, and, decide if you will assess a dunning fee.

    Customer (AR10.1)

    Select Yes if you will use the Advanced dunning process, assign a process code, and, decide whether you will assess a dunning fee. Specify a credit union address if you require dunning letters to be sent to a customer's credit agency instead of the customer.