Write-off transactions at the customer level

  1. Access Customer Transaction Write Off (AR39.1).
  2. Type or select a Company and Customer to inquire on. Use the following guidelines to enter field values:
    Display Order

    Select the order in which transactions display. The default Display Order option is defined for the company in Company (AR01).

    Currency Display

    You can select to display transaction amounts in base currency or transaction currency.

    Write-Off Post Date

    This is the date used for posting to the General Ledger system.

    The customer's (or national account's) open transactions (invoice, debit memos, and credit memos) are displayed.

  3. Select one or more transaction by entering a reason code, and specify the amount to be written off or allow the open amount as the write off amount.

    Write-off type adjustments are created by entering a valid reason code and an adjustment amount, on one or more detail lines, with a Change form action.

  4. Click the Filter button to access the Selection Criteria subform to customize your display parameters.
  5. Click the Comments button to access Customer Comments to define and maintain them.