Related Reports and Inquiries

To Use
List dunning text Dunning Text Listing (AR218)

To create basic dunning letters

Note: AR160 allows you to select only text numbers that have a blank Language Code field. If you want to select a customer with a preferred language, use Comments (AR17.1) or Analyst Review Detail (AR70.2) to select the text number.

You can create and print dunning letters for customers who selected Yes in the Auto Dunning field in Customer (AR10.1).

  1. Access Comments (AR17.1). Click the Dunning button to open Dunning (AR17.3).

  2. Select a customer or national dunning number to produce a dunning letter on demand for a customer at the customer or national account level.

– or –

  1. Access Analyst Review Detail (AR70.2).

  2. Select a dunning text number to request a letter during customer review.

– or –

  1. Access Dunning Letter Select (AR160).

  2. Run the program to select customers for automatic dunning. It selects customers based on the open item balance in each aging bucket not the overall customer balance. If a dunning request already exists, a second request will not be created. Use the following guidelines to enter field values:

    Report Option

    Select a report option. This is used to determine the level of customers selected for dunning letters.

    Cycle Codes

    Use cycle codes to select customers assigned that code regardless of past due amounts.

To print basic dunning letters

Note: You might need to use the langdef utility to translate the dunning letter standard phrases if they are not translated. This is a one-time operation.

  1. Access Dunning Letter Print (AR161).

  2. Run this program to print dunning letters for customers. Use the following guidelines to enter field values:

    By Currency

    Select No to print amounts in company base currency. Select Yes to print amounts in the currency of the transaction.

    Include Credits

    Select whether to include credit balance items on the dunning letter.

    Alignment Forms

    Type the number of alignment forms required before printing the first dunning letter.

    Report Sequence

    Select the order in which letters will print.

    Cycle Codes

    Select a dunning cycle code to only print dunning letters for customers assigned a particular dunning cycle code.