Maintain adjustments at the customer level

  1. Access Customer Adjustment Maintenance (AR38.1).
  2. Type or select a Company and Customer to inquire on. Use the following guidelines to enter field values:
    Currency Display

    You can select to display transaction amounts in base currency or transaction currency.

    Display Value

    Select a display column header value.

    The default Display Order option defined for the company in Company (AR01) is used to obtain the column header display value.

    Post Date

    This field contains the general ledger posting date. This date will be used for maintenance done to posted adjustment records.

    Adjustment Data

    This field contains the reason code, which indicates the adjustment reason.

  3. Create pending maintenance adjustment records via the Add, or Add a Delete Request line functions. Delete pending maintenance adjustment records via the Delete line functions.
    Note: For adjustments that are Pending Review, no action is needed other than Adding an adjustment maintenance record and Processing. This will approve the Pending Review, as if the same action was done in Adjustments Exceeded Review (AR36). Any Process function for a Pending Review adjustment that may have other actions done (such as changing a reason code), will approve the pending adjustment.
    Note: Accrued adjustments will be displayed, however, Adjustment Accrual Maintenance (AR38.3) must be used to expense accrued adjustments.

    The form function of Process, creates, modifies, or deletes application adjustment records, and then deletes the respective pending maintenance adjustment record.

  4. Click the Filter button to access the Selection Criteria subform to customize your display parameters.
  5. Click the Comments button to access Customer Comments to define and maintain them.