A dunning letter is a notice sent to a customer requesting payment
of their past due obligations. Text for these notices are maintained
and customers can be flagged or selected to receive a dunning letter
depending on their credit review.
Choosing a Dunning Process
There are two types of dunning processes: basic and advanced.
The table below gives you a summary of both processes to help you
the functionality that best suits your needs.
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Basic Process
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The basic dunning letter process is easy to
set up and provides the minimal dunning letter functionality that
you need. The process allows you to:
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define dunning text in multiple languages and assign
a number to each letter and its translations.
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select customers for automatic dunning and assign
a distinct dunning letter for each static aging period past due amount.
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select customers for on-demand dunning and request
a specific dunning letter text.
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print dunning letters for customers selected for dunning.
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Advanced Process
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The advanced dunning letter process requires a more sophisticated
setup but gives you much more flexibility. The process allows you
to:
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print a dunning letter based on a customer's language
preference.
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assign a customer process code representing a side
range of dunning options based on the number of delinquent days.
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select customers or invoices for dunning based on
invoice due dates and other options you have defined on the customer
process code.
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review the customers and invoices selected for dunning
and modify the selections if necessary.
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create a print file of the selected letters in one
of two formats: a standard Lawson print file that you can view online
and print, or a comma-separated-value (CSV) file that you can export
to produce customized letters.
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maintain a history of all dunning letters printed
with associated detail.
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