Converting Customer Balances

Note: You can update customer balances at any time after conversion if a customer's balances and open transactions are not equal.

This procedure allows you to update individual customers, customer group, and national account balances for all open items.

Customer Balance Conversion (AR505) zeros out customer balances and re-calculates the balances at the customer, customer group, and national account levels.

Note: If you are going to run Customer Balance Conversion (AR505) after initial conversion, make sure that memo type chargebacks are fully processed with Entry and Application (AR30) andApplication Closing (AR190).

To convert customer balances

  1. Access Customer Balance Conversion (AR505).
  2. Run this program to update customer balances. Use the following guidelines to enter field values:
    Print Balance Detail

    Select Yes if you want to print customer balance detail.

    Update Option

    Select "R" to edit only or "U" to edit and update the customer records.

    Differences Only

    Select Yes to include only balances that have changed.

    Customers

    Select an individual or up to ten customers for customer balance conversion.

    Note: A customer group must be specified if customers are selected. The selected customers must be valid for the customer group.