To create a detail or summary chargeback

  1. Access Entry and Application (AR30.1) or On Account Application (AR33.1).
  2. Select the company, batch and payment if using the AR30.1. Select company and customer if using the AR33.1 form.
  3. In the Reason Code field, select a detail or summary chargeback adjustment code. If you are creating Detailed chargebacks, the program uses the flag in Detail Chargeback Dates field as defined on Customer Defaults (AR08.1) or Customer (AR10.1). If it is set to "I"nvoice, the new debit memo will retain the transaction date and due date of the invoice being charged back. If it is set to "P"ayment, the new debit memo will take the deposit date of the payment as its transaction date and will use the customer's memo terms code to determine the new due date.
  4. Type the adjustment amount.