What happens if I reject items?

When you reject items, you must decide if you want to return the items to the vendor or write them off. Rejected items that you do not return to the vendor are written off to a scrap account.

When you return rejected items, you are granted a reduction in the account with the vendor. The reduction in the vendor account becomes either a chargeback or a credit memo. In some cases, you can return items for replacement items.

Chargeback

A chargeback is a type of vendor claim that tells the vendor you only paid for the items you received, regardless of the total cost on the invoice.

Credit memo

A credit memo is a type of vendor claim that tells the vendor you paid for more than what you received. When you receive a credit memo from a vendor, you are asking the vendor to grant you a credit towards your account. The credit is available for you to use on a later purchase with that vendor.