Handling receiving buyer messages

When items are received and overshipment tolerances are exceeded, a reviewing buyer message is created. The buyer who originated the purchase order must review the quantity overshipped and decide whether to keep the overshipment or return it to the vendor.

A company can choose to employ commitment budget edits in PO01.1 (PO Company Setup). If the receiving buyer message or receiving adjustment buyer message exceeds the commitment budget, the buyer must edit the budget or the receipt or receiving adjustment in order to pass the edit and release the buyer message. This happens on release of the buyer message.

Procedure flow: Handling receiving buyer messages

To handle receiving buyer messages

  1. Access Buyer Message - Receiving (PO52.1).
  2. Inquire on your company, receiver number, and line.

    You can use the Next or Previous actions to move through the lines that have a receiving buyer message.

    Note: All lines for a receiver that have a receiving buyer message must be released before the receiver can be released.
  3. You can choose to do one of following for each line that has a receiving buyer message:
    To Then
    Accept the overshipment Select the Release form action.
    Return items to the vendor

    Enter information in the Return to Vendor section and select the Change form action. Then select the Release form action.

    Note: The receiver must be released to authorize and ship the return.
  4. Access PO Receiving (PO30.1) to release the receiver.

Related reports

To Run
Create a report of receiving buyer messages PO Buyer Message Listing (PO251)
Related topics