Cancelling a customer order

You can cancel a released order or individual lines until you release the shipment in the Warehouse application. You can cancel both unreleased and released orders. You cannot cancel an order or line that is on hold.

If you have not released the shipment, but started processing in the Warehouse, then you must first undo any feedback you performed then delete the shipment record.

Follow these steps to cancel a customer order:

Access Cancellation (OE10.8).
Select the order number and select the Inquire form action.
Note: You can define a default cancel reason code in Billing.
- See Setting up the Billing company.
- See Setting up process levels (BL/DST).
If you want to track the cancellation reason, then select a cancel reason code in the Cancel Reason field.
If you want to track the cancellation date, then select a date in the Cancel Date field.

Note: To cancel part of a line, specify the actual amount to cancel. If you cancel part of a line, then the remaining quantity stays open.
Specify the quantity of each item on the order to cancel in the Canceled field.

Note: If you cancel an order that was flagged as creating a purchase order, then the corresponding purchase order is also canceled.
Select the Change form action.