Processing order acknowledgements

Most EDI customers request that you electronically verify receiving their order by sending an EDI order acknowledgment. Acknowledgement Print Report (OE112) lets you send order acknowledgments to these customers after releasing the order. Using OE112, you can also include standard comments with order acknowledgments. An example of a standard comment you could include is a message thanking customers for their business or telling them about upcoming promotions

During Accounts Receivable customer setup, you indicate whether a customer requires printed acknowledgements. You can override that decision during order entry itself, and indicate whether a printed acknowledgement is required for an order.

Use these steps to send order acknowledgements electronically:

  1. Run Acknowledgement Print Report (OE112) to create the acknowledgement in Lawson flat file format.
  2. Translate the flat file to ANSI X12 format.
  3. Send the ANSI X12 flat file to the customer.
    Note: You must have previously defined the EDI number for the customer using Customer (AR10.1) before sending the flat file. For information on customer setup, see the Accounts Receivable User Guide.