Returning an entire customer order

If you know the original invoice information, you can copy an entire order or shipment onto a return. This procedure explains how to process a return of a full order or shipment.

Access Returns (OE30.1).

Note: To copy an entire order or shipment, click Copy before entering any information on Returns (OE30.1).
Click Copy to copy the entire original order or shipment onto the return.
Click Charges to apply add-on charges at the return header level.
Select your company.
If your Billing company does not have automatic numbering, then specify an authorization number.
Select the invoice prefix and invoice number in the Original Invoice field.

Note: If your customer is returning a single shipment, then select the shipment that corresponds to the order.
Select the order number and shipment number in the Original Order, Shipment field.
Select the invoice type to create.
Determine if you will create a credit memo. Use these guidelines to specify field values:

Create Credit Memo

Select Y (Yes) to create a credit memo.

Credit Memo Reason Code

Select the reason the goods were returned.

Note: To view the lines that were copied onto the return, transfer to Return Lines (OE30.2).
If the Create Credit Memo is set to Yes, then specify the freight information. Use these guidelines to specify the field values:

Freight Code

Select the freight code that is associated with the returned order.

Freight Charge

Enter the freight charge amount in billing currency.
Select the Release form action.

Note: Lawson ProcessFlow and Infor Process Automation users have a service available that notifies the order processing manager that a return authorization number was created. For information, see the LPA Services for Infor Lawson Reference Guide.