Renewing a Product Maintenance Schedule
Use this procedure to renew the maintenance schedule for a product. Products in a Cancelled status may be renewed only using this procedure. When creating the renewed schedule, you can specify new terms for the product if necessary.
To renew the maintenance schedule for a product
- Access Maintenance Schedule (BR52.1).
- Select the Contract and Schedule from which you will select a product and select the Inquire form action.
- Select the line for the product for which you are renewing the maintenance schedule.
- On the Price Detail tab at the bottom of the form, click the Renew button to access Product Maintenance Renewal (BR52.5).
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The Copy From section displays data from the original maintenance schedule. In the Copy To section, use the following guidelines to enter field values:
- Contract
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Type or select the contract for which you are creating a new maintenance schedule. The contract may be the same as the original contract, but the schedule must be different. This contract must have the same customer as the original contract.
- Schedule
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Type or select the new maintenance schedule name and description. The contract may be the same as the original contract, but the schedule must be different.
- Revenue Activity
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Type or select the revenue activity for the new maintenance schedule. This must be a posting activity.
- Company
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Type or select the GL company for the new maintenance schedule. If either the default company or accounting unit are specified, both are required.
- Accounting Unit
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Type or select the accounting unit for the new maintenance schedule. If either the default company or accounting unit are specified, both are required.
- Edit Invoice Opt
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Select Yes to verify that the original contract and the Copy To contract use the same invoice options. This field is used when you are changing contracts for the new maintenance schedule. The default is No.
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The Old Terms section displays data from the original contract schedule. In the New Terms section, you can enter new terms
for the schedule being created. Use the following guidelines to enter field values:
- Term
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Type the dates for which the new maintenance schedule is valid.
The begin date must be later than the ending date of the previous maintenance schedule.
- Amount
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Type the amount to be invoiced. This default amount is (Old Term Days / New Term Days) * Old Maint Amount. However, if you type in a value, it will override the default calculation.
- Version/Date
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Type or select the version of the product on the new maintenance schedule. This allows new price information to be included on the renewed schedule.
If an effective date for the product is entered, it must be valid for the product and will be used to calculate the new maintenance amount.
- Maint Percent
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The percent of list or net is used to calculate the maintenance amount if the amount field is blank. If the amount field is populated, then entering a percent in this field will not change the amount. The percent cannot exceed 100%.
- Users
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Type the number of users for the new maintenance schedule. The maintenance amount will be calculated base on the number of users.
- Markup %
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Type the markup percent to be applied to the previous year's maintenance amount. If used in conjunction with other changes, the discount or markup will be applied last. A markup percent cannot be entered if an amount or discount percent is entered.
- Discount %
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Type the discount percent to be applied to the previous year's maintenance amount. If used in conjunction with other changes, the discount or markup will be applied last. A discount percent cannot be entered if an amount or markup percent is entered.
- Refresh Accounts
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Select Yes to refresh the account information associated with the schedule by retrieving it from the product list when the new schedule is created. Select No to use the same account information as the old maintenance schedule. The default is Yes.
- Select the Add form action to create the new maintenance schedule.