Troubleshooting a failed authorization

If authorization of an electronic payment fails, try one of these methods:

  1. Attempt to enter a new electronic payment account for the customer, for example try using a different credit card.
  2. Cancel the order.
  3. Specify a check number as down payment on the customer order.
  4. Send the customer order as unpaid to Accounts Receivable for regular billing.

    Lawson ProcessFlow and Infor Process Automation users have a service available that notifies the order processing manager that an order has failed the authorization or settlement process for electronic payments.

    See Process Flow Reference Guide and LPA Services for Infor Lawson Reference Guide.