Failed settlement

Note: You can list all of the invoice settlements that failed by running a report.

If settlement fails, the invoice is released but a hold code is placed by the Billing on the invoice. A settlement can fail for these reasons:

Expiration of authorization
Cancelation of payment transaction from a reported lost or stolen credit card
Technical issues such as a disconnection

When settlement fails, the electronic payment information from the invoice, such as credit card type, number, and expiration date is removed by the Billing application. A hold code is then placed on the invoice by Billing. After you remove the hold code and process the invoice, the invoice is sent by Billing Accounts Receivable for collection.

Infor Process Automation users have a service available that notifies the order processing manager that an order has failed the authorization or settlement process for electronic payments.

See LPA Services for Infor Lawson Reference Guide.