To add a disputed transaction

  1. Access Disputes (AR45.1).
  2. Type the transaction, disputed amount, dispute code, and date. The date cannot be before the Date of Resolution of all previous, resolved disputes for the transaction.
  3. Select the Add form function. Disputed transactions will be included in automatic cash application.
    Note:  If an AR/AP interface record exists, you will receive an error message "Transaction is pending interface to AP", which will not allow you to add the dispute.
  4. Option. You can transfer a disputed transaction to another customer.