Disputes (AR45.1)

Use Disputes (AR45.1) to create and maintain disputed invoices and debit memos. You can mark all or a portion of the open transaction amount as disputed.

More Information

Only one unresolved dispute can exist for a single transaction. When adding a new dispute, the Date of Dispute cannot be before the Date of Resolution of all previous, resolved disputes for the transaction. You cannot maintain a resolved dispute. Access Disputed Transaction (AR46) if you want to view resolved disputes.

If the company has Yes selected in the Due Date Change Allowed field in Company (AR01), you can change the due date of the transaction when you resolve the dispute by choosing the Due Date link to access the Due Date subform. Use the Due Date subform to transfer to the invoice or debit memo Obligations form where you can change the payment obligation due date.

Note: If multiple payment obligations exist for a disputed transaction, the system distributes the disputed amount among open obligations until the disputed amount is less than or equal to the open amount of the obligation record displayed.