Comments (AR17.1)
Use Comments (AR17.1) to define and maintain customer comments. You can enter general comments about a customer or comments about a specific transaction. You select whether comments display or print.
More Information
When you enter customer comments, each entry using the Add form action creates a comment block. A comment block can be made up of one comment line or a form of comment lines. The system assigns the same creation date and time to each comment line in a comment block.
Customer comments display in descending order, newest to oldest, according to the creation date and time of the comment block.
Transaction comments are not added in comment blocks. Transaction comments display in ascending date order, oldest to newest, according to the beginning date in comment's valid date range. Comments with identical beginning dates display in the order you entered the comments.
Click the Review link to access the Review subform to define customer and national account review dates. Click the Dunning link to access the Dunning subform to select a dunning letter for a customer.