Troubleshooting

This section describes error messages and other indications that the Security Administrator installation was not successful.

If you receive this message Corrective action
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."

The Security Administration tool should be able to run successfully on both 32-bit and 64-bit systems. The message might be related to a different operating system issue.

  1. Restart your Operating system.

  2. Log in to computer as an Administrator> Run LSA installer as an Administrator > Proceed with LSA installation.

  3. If the error message occurs again, the LSA download file might be corrupted. Download the latest version of the security administration tool from the DLC and then repeat step 2.

  4. If the error message occurs again, right-click the LSA installation program > Select Troubleshoot Compatibility > Click Try Recommended Setting > Click Start the Program > Proceed with the LSA installation.

  5. If the installation is still not successful, contact your system administrator (or Infor Support).
"Class does not support Automation or does not support expected interface"

There should only be one version of LSA installed in your system. The message might be related to LSA sec-api discrepancies in your Registry.

  1. Log into your computer as an Administrator> Start> Control Panel> Add/Remove Programs.

  2. From the list, select the version of LSA that you want to remove, then click Uninstall.

    If you are unable to uninstall the selected version, you must manually remove all Sec-Api.dll entries in your Registry using the Registry Editor.

    1. To open the Registry Editor, click Start> Run..., then specify regedit.exe in the field.

    2. Click on the Computer icon and press Ctrl+F.

    3. Specify Sec-Api.dll in the field, then click Find Next.

    4. Delete entries containing Sec-Api.dll, and then press F3 to find the next occurrence.

      When all occurrences of Sec-Api.dll have been removed from your Registry, you can continue installing or uninstalling LSA using Add/Remove Programs.

      Caution: 
      The Registry Editor is a powerful tool and misusing it can render your system unstable or even inoperable.

      Work with your internal IT department when making any changes to regedit.