Identifying the Point of Failure

The first step in recovering from a failed installation is to determine the phase in which the failure occurred. Error messages will be logged in the installation log file:

The installation occurs in three phases.

Phase 1: Interview
- For new installs, this is the questions you answer before actual installation can occur.
- For updates, the only interview question is which environment to update.
The interview phase ends when the Summary Screen displays, listing the number of files to be delivered, and the location of the install log and backups.
Phase 2: File Delivery
- Delivery begins when you click ‘Install’ after the Summary Screen (in GUI mode) or answer ‘Yes’ to the question ‘Do you wish to Continue’ (in commandline mode). This phase consists of backing up existing files, unpacking files from the jar, and putting them in their destination location. On IBM i, this begins with restoring a SAV file containing native objects to a temporary library, before they can be copied into place.
- You can identify Phase 2 by checking the install log.
  
  Phase 2 begins with
```
Stopping Lawson
Backing up files
Loading files
```
  and ends with
```
File loading completed
```
  followed by a summary of the number of files delivered.
Phase 3: Running the component installer scripts

After file delivery has completed successfully, the installer launches a series of perl scripts which do initial system configuration for the product.

You can identify Phase 3 in the install log. Phase 3 begins with
```
Preparing Environment
Activating Components
Finish Environment
```
and continues until the installation is complete.