Document Inquiry

The document inquiry displays tenant-level logs for all the activities created when communicating directly with third party web services, and not through ION. This is accessed by selecting Administration > Connectivity > Document Inquiry, then select Direction, Outbound to display documents sent from LSP and Inbound to display documents received by LSP.

You can use additional filters such as Status and Date/Time Range to limit the results.

Note: Use the search button to retrieve records based on current filters. Use the refresh button to update the status of the current retrieved records.

In the main page, a list of generated documents which require post generation processing are displayed. This table shows the corresponding log details:


Field	Log detail	Applicability
		Outbound	Inbound
Accounting Entity	Displays the accounting entity ID of the document	✔	✔
Country	Displays the country ID of the accounting entity	✔	✔
Document	Displays the document ID of the outgoing document	✔	✖
Document Status	Displays the status of the outgoing document. Click Status to display further details	✔	✖
Service Name	Displays the service name of the document	✔	✔
Service Component Name	Displays the service component name of the document	✔	✔
File Name	Displays the file name of the generated document	✔	✔
Create Date	Displays the date and time of when the document was generated	✔	✔
IDM Outbound	Indicates if the generated document has already been submitted to IDM	✔	✖
IDM Inbound	Indicates if the response from the webservice has already been submitted to IDM	✔	✔
Gateway Status	You can view and retrieve Gateway and Connectivity details here	✔	✖
Document ID	Displays the document ID of the request	✖	✔
Request ID	Displays the request ID of the requested document	✖	✔
Request Date Time	Displays the date and time of when the document was requested	✖	✔
Status	Displays the status of the request. Click Status to display further details. You can view and retrieve Gateway and Connectivity details here	✖	✔

This table shows the available options upon viewing the gateway status:


Inquiry	Description
Connectivity	Displays how the document has gone through Web Services Gateway
Gateway	Displays the modules that the document has gone through in the web services gateway such as connector setup and IDM submission. Only applicable with Web Services gateway
HTTP Details	Displays the specific details of the response
Error Log	Only applicable to Inbound documents. Displays the error details if submission failed

Note: For an incomplete transmission (one of the methods has 0 in Is Completed column), you can resubmit the message through Document Recovery.

If you cannot find any of the details on the three windows, it could mean that the document used a different connector other than Web Services Gateway, or the document has not yet reached the connectivity.

This table shows the differences between connectivity within LSP and through LSP Direct:


Field Name	LSP connectivity	LSP Direct
Document Status	ALL except Success, Fail, or Warn	Success, Fail, or Warn only
Service Name	✔	blank
File Name	✔	blank

Note: Warn (Success with warning) = a mixture of Success and Failure.