Retrieving customer rejections

Use this feature to retrieve customer rejections from the IRBM MyInvois system. The process uses the Web Services Gateway to connect with IRBM and retrieve customer-initiated invoice cancellations.
Note: This function is released under limited availability.

To schedule the process to run automatically, navigate to Administration > Timed Jobs.

You can configure this process to run periodically. It is recommended to schedule it less frequently to avoid throttling issues with IRBM. This method retrieves invoices rejected by customers from three days prior to the current processing date.

See Administration in Infor Localization Services Platform Configuration and Administration Guide.

For manual retrieval:

  1. From the LSP home page, select Malaysia from the Accounting Entity list.
  2. Under the Tax Reporting service, click Launch.
  3. Click the Routines icon.
  4. In the Routines & Inquiries window, select Customer Rejection Processing from the Transaction Processing list. Click LAUNCH.
  5. Specify the date range for the required invoices on the Date From and Date To field.
  6. Click the Search icon.
  7. Select the check box under the Cancel column for the invoice you must cancel, then click the Generate & Submit icon.
    Note: If either method retrieves invoices with customer cancellation requests from IRBM, LSP sends a ProcessInvoiceBOD to the ERP. This BOD includes the reason and date of the request. You must approve the cancellation within 72 hours from the time IRBM marked the document as valid or registered.