Document Inquiry
The document inquiry displays tenant-level logs for all the activities created when communicating directly with third party web services, and not through ION. This is accessed by selecting , then select Direction, Outbound to display documents sent from LSP and Inbound to display documents received by LSP.
In the main page, a list of generated documents which require post generation processing are displayed. This table shows the corresponding log details:
| Field | Log detail | Applicability | |
|---|---|---|---|
| Outbound | Inbound | ||
| Accounting Entity | Displays the accounting entity ID of the document | ✔ | ✔ |
| Country | Displays the country ID of the accounting entity | ✔ | ✔ |
| Document | Displays the document ID of the outgoing document | ✔ | ✖ |
| Document Status | Displays the status of the outgoing document. Click Status to display further details | ✔ | ✖ |
| Service Name | Displays the service name of the document | ✔ | ✔ |
| Service Component Name | Displays the service component name of the document | ✔ | ✔ |
| File Name | Displays the file name of the generated document | ✔ | ✔ |
| Create Date | Displays the date and time of when the document was generated | ✔ | ✔ |
| IDM Outbound | Indicates if the generated document has already been submitted to IDM | ✔ | ✖ |
| IDM Inbound | Indicates if the response from the webservice has already been submitted to IDM | ✔ | ✔ |
| Gateway Status | You can view and retrieve Gateway and Connectivity details here | ✔ | ✖ |
| Document ID | Displays the document ID of the request | ✖ | ✔ |
| Request ID | Displays the request ID of the requested document | ✖ | ✔ |
| Request Date Time | Displays the date and time of when the document was requested | ✖ | ✔ |
| Status | Displays the status of the request. Click Status to display further details. You can view and retrieve Gateway and Connectivity details here | ✖ | ✔ |
This table shows the available options upon viewing the gateway status:
| Inquiry | Description |
|---|---|
| Connectivity | Displays how the document has gone through the ION API connector or Web Services Gateway |
| Gateway | Displays the modules that the document has gone through in the web services gateway such as connector setup and IDM submission. Only applicable with Web Services gateway |
| HTTP Details | Displays the specific details of the response |
| Error Log | Only applicable to Inbound documents. Displays the error details if submission failed |
If you cannot find any of the details on the three windows, it could mean that the document used a different connector other than ION API and Web Services Gateway, the ION API setup is not set up correctly, or the document has not yet reached the connectivity.
This table shows the differences between connectivity within LSP and through LSP Direct:
| Field Name | LSP connectivity | LSP Direct |
|---|---|---|
| Document Status | ALL except Success, Fail, or Warn | Success, Fail, or Warn only |
| Service Name | ✔ | blank |
| File Name | ✔ | blank |