Connector Recoverability

Connector Recoverability is a tenant-level function of all the documents transmitted using ION API tax connector version 2. This is accessed by selecting Connector Recoverability in the Admin Settings then clicking Launch.

The list of documents and its IDO methods steps are shown in the main page.

Note: Documents that failed in transmission are displayed here after a few minutes of the unsuccessful retries of a step. You could also change the number of retries as needed. See Setting up configurations for more information.
Perform these steps to resubmit the documents:
  1. Select the document.
  2. Click Resubmit.
  3. Click Yes in the confirmation window.

    The document is removed from the list.

Note: If you are unable to manually resubmit the documents, they are automatically resubmitted based on the date and time indicated in the Next Run field. It has a time interval of two hours.