Service Support Engineer
The Service Support Engineer homepage enables you to view banner
widget and regular widgets.
You can view the information related to the data available in Infor LN for the selected company and can also configure the widgets.
Note: The user must be defined in Infor LN and the Service User
Profile (tsmdm1150m000) session to access the homepage.
These Infor LN widgets are included in the Service Support Engineer homepage:
- MonitorsMonitors
- The Monitors widget provides a comprehensive view of the Infor LN service calls.
- Actionable CallsActionable Calls
- The Actionable Calls widget displays the graphical representation of response types versus the number of assigned calls.
- Service CallsCalls
- The Calls widget displays the status of the LN service calls in the donut chart format.
- Performance IndicatorsPerformance Indicators
- The Performance Indicators widget displays the KPI's related to the analysis of incoming service calls.