Configuring Performance Indicators widget

To configure the Performance Indicators widget:

  1. Click the elipsis icon and select Configure. The Configure Widget screen is displayed.
  2. Specify this information:
    Calls Processed Today
    The service calls that are processed on the current date.
    Calls Assigned Today
    The service calls that are assigned to the support engineer on the current date.
    Solved by call center % (MTD)
    The service calls that are resolved by the service call center for the current month.
    % Warranty calls
    The percentage of service calls that are related to warranty.
    Number of waiting calls
    The number of waiting calls that are required to be resolved.
    Number of unassigned calls
    The service calls that are still unassigned.
    Note: 
    • You can click the Edit icon on the Configure window to access the Edit window. You can specify the range and corresponding color for each key performance indicator.
    • You can use the drag icon to arrange the fields in the required order. You can use the slider/line to select the level, color.
    • You can set the range corresponding to the color by specifying the Grater than and Less than values for each key performance indicator.
    • If the value is zero, the count badge is shown in grey color. If the value is not within the set range, it displays in azure color.