Troubleshooting

To help solve operational problems of LN UI, diagnostic information is available as follows:

  • LN UI log messages are captured in a centralized log file. The messages are available at the error, info, and debug level. To look up the name of the log file and control the level of the emitted messages:
    1. Start the LN UI Administration Webapp.
    2. Select Infor LN UI Administration > Logging.

      For details, see the online help of the Logging page.

  • During the LN UI trace mode, the message flow between LN UI and the server, for a specific user, is logged. If the user selects Activate trace mode on the Options menu, a new window with logged messages is displayed. The user can download the contents for offline examination.