Service Call Center Clerk
This workspace is provided as a standard page and is aimed at the call center clerk role. This workspace gives a high-level view of service call information based on LN CE data.
This workspace includes these widgets:
- Monitors
- Provides a comprehensive view of the LN CE service calls.
- Actionable Calls
- Displays a graphical representation of response types versus the number of registered calls.
- Calls
- Displays the status of the LN CE service calls in a donut chart format.
- Performance Indicators
- Displays the KPIs related to the analysis of incoming service calls.
- Escalated Calls
- Displays the unprocessed calls with an emergency status.
- Service Order Bottleneck List
- Displays the service order bottleneck calls, which are the calls for which the planned start time of the related service order is in the past and there is no actual start date on the service order.