After Sales Service Workbench (tstdm5600m100)

Use this session to filter the After Sales Service orders and the After Sales Service lines based on the values you specify.

You can also filter the After Sales Service lines based on the Line Origin and the Line Status.

These sessions are displayed as the satellite sessions:

After Sales Service (tstdm5100m000)
After Sales Service Lines (tstdm5101m000)

Field Information

Sales Office: The code of the sales office linked to the related sales order or the sales quotation.
Description: The description or name of the code.
Service Department: The code of the service department linked to the After Sales Service action.
Description: The description or name of the code.
Internal Sales Representative: The internal sales representative who sells the item.
Description: The description or name of the code.
Sold-to Business Partner: The sold-to business partner to whom the item is sold.
Description: The description or name of the code.
Item Material: The code of the item to be delivered.
Description: The description or name of the code.
Sales Orders: Click Sales Order to activate this filter. The After Sales Service orders and the After Sales Service lines that have the Line Origin set to Sales Order, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Sales Quotations: Click Sales Quote to activate this filter. The After Sales Service orders and the After Sales Service lines that have the Line Origin set to Sales Quote, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
To be Delivered: Click To be Delivered to activate this filter. The After Sales Service lines that have the Process Status set to To be Delivered, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Delivered: Click Delivered to activate this filter. The After Sales Service lines that have the Process Status set to Delivered, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Processed: Click Processed to activate this filter. The After Sales Service lines that have the Process Status set to Processed, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Ship-to Business Partner: The code of the ship-to business partner.
Description: The description or name of the code.
Open: Click Open to activate this filter. The After Sales Service lines that have linked service order activities with a status other than Completed, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Completed: Click Completed to activate this filter. The After Sales Service lines that have linked service order activities with a status other than Completed, Costed or Closed, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.
Overdue: Click Overdue to activate this filter. The After Sales Service lines that have linked service order activities with a status other than Completed and the Planned Finish Time overdue, are displayed. LN selects the related check box.

Note: When you access this session, the count for each filter is displayed as 0. You must use the Refresh Total option to view the updated counts.