Service Engineer Assignments History (tssoc8553m000)

Field Information

Order

The number of the service order for which the engineers are listed.

Description

If the service order is created for an external customer, this field displays the name of the sold-to business partner.

If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order.

Order Status

The status of the Order

Line Number

The sequence number that enables you to define more than one engineer for a service order.

Default value

• Numbering

History Time

The date and time when the service engineer assignment was posted to history.

Activity

The number of the service-order activity line that the service engineer works on.

Note: By default, this field is zero (0), indicating that the service engineer is assigned to the entire service order.

Activity Status

The status of the Activity Line Number.

Service Engineer

The code of the service engineer assigned to the service order.

Name

The description or name of the code.

Status

The assignment status of the Service Engineer.

Pager / Phone Enabled

If this check box is selected, the service engineer is available for paging. This is defaulted from a combination of Employees - Service (tsmdm1140m000) session and Pager Data (tsmdm1170m000) session of the employee.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Page Required

If this check box is selected, the service order requires paging the service engineer.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Activate Paging

If this check box is selected, the service employee must be paged.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Paging Interval

The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Default value

The value specified in the Page Response Time [min] field in the Priorities (tcmcs0170m000) session.

Escalation Date/Time

The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Paging Counter

The number of times a paging message was sent.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Last Page Sent

The date and time when the last paging message was sent.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Downloaded Time

The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by the Mobile Service application. The assignment cannot be deleted if this field is filled.

Job Sheet Completion Time

The date and time, when the engineers report the completion of the assignment. Complete in the sense that the assignment has been successfully executed at the customer location. This field is used both by Service and Mobile Service .This field is enabled if a service engineer has no assignments pending. In other words, all the assignments of service engineer have actual times filled in.

Last Changed Time

The date and time when the Planned Start and Planned Finish are last updated or when the planner manually changes the service engineer assignment data.

Planned Start

The planned start date and time when the service engineer is expected to commence work on the execution of the service order activity.

Planned Finish

The planned date and time when the service engineer is expected to complete the execution of the service order activity.

Actual Start Time

The date and time when the service engineer starts work on the execution of the assigned assignment.

Actual Finish Time

The date and time when the service engineer completes the execution of the assigned assignment.

Reject Time

The date and time when the service engineer rejects the assignment that is assigned. This rejection time can be filled either Manually or by the Mobile Service application.

Rejection Reason

The code of the reason to reject the assignment.

Description

The description or name of the code.

Assignment Text

LN selects this check box to indicate that additional information, related to the assignment, is present in the Text field.

Accept Time

The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phones, pager or telephone. The Assignment cannot be deleted if this time is filled.

Note: This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected.

Actual Travel Start

The actual start date and time of the travel.

Actual Travel Finish

The actual finish date and time of the travel.

Planned Travel Start

The planned date and time to start the travel.

Planned Travel Finish

The planned date and time to finish the travel.

Travel Distance

The planned travel distance for the service order activity.

Note: 

• This value is defaulted from the Service Order Activities (tssoc2110m000) session.
• This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
• This field is enabled only if the Origin field is set to Service Order.