Resource Management Workbench (tssoc8351m000)

Use this session to to plan and schedule the service activities, work order activities and project activities. These activities can be scheduled and released based on the various attribute such as skills, availability, locations and so on. You can use this workbench to view the activities assigned to an employee. The workbench presents a graphical view of the activities assigned to the respective employees. This helps to plan the activities of the employees efficiently as well as provide enhanced visibility of the activities.

The data is displayed in the workbench, based on the Origin selected in the User Settings section. The data is generated from these sessions:

  • Service Order Activity (tssoc2110m100) and Service Engineer Assignments (tssoc2505m000) for Service Order Activities
  • Work Order Activities (tswcs2110m000) and Service Engineer Assignments (tssoc2505m000) (for Depot Repairs)
  • Activities (tppss2100m000), Activity Budget (Labor) (tpptc2630m000), and Assignments (tpptc2170m000)
  • Production Planning (tisfc0110m000) and Operation - Employees (tisfc0115m000)
  • Activities (tipcs4101m000) and Activity - Employees (tipcs4115m000)
Note: 
  • An 'Activity’ in the workbench indicates an work/assignment related to any of the selected origins.
  • An employee can use this workbench based on the data setup for the employee in the Employee Authorization (tcsec1600m000) session. The settings related to the origins used in the workbench are only considered.

This workbench includes the following sections.

Assigned Activities Section-GANTT

This section displays graphical view of the activities based on the assignment planned start and assignment planned finish times. The Gantt chart displays the engineers and the assigned activities.

You can use the calendar data to view the availability and non-availability of the employees. You can also view the Planned Start/Finish Time, Earliest Start/Latest Finish Time, and so on.

  • Assignment Update check box : If this check box is selected, you can schedule the assignment. When you save the record, the planned start and planned finish time of the assignments is updated in LN. But the activity duration, activity planned start and activity planned finish times is not updated in LN. (Only applicable for Service origin).
  • Ignore Calendar check box : If this check box is selected, the calendar of the engineer is ignored while assigning the task. (Only applicable for Service origin)
  • Respect Drop Time : If this check box is selected, planner can select multiple unassigned activities and drag drop them to desired Engineer on GANTT. The activity is scheduled based on the date and time, the activity is dropped in the GANTT. (Only applicable for Service origin)
  • Show Free Resources: If this check box is selected, the list of the engineers who can execute the activity during the activity’s planned time is displayed.

User Settings

The settings that an individual user can define to improve the data visibility of Workbench.

Activities

The Activities tab displays the assigned and unassigned attribute that can be assigned to the engineer. The Planned Activity tab displays the planned activities. Planner can select un-assigned or planned activities to assign them to the employee.

Location

You can identify the location of the engineer and activity with the help of the map. You can identify the location of the engineer and activity with the help of the map.

Note: 
  • For service related origins, the service departments are populated and the defaults are read from the Service Offices by User Profile (tsmdm1155m000) session.
  • For Project origin, user can select in the dropdown, either a service department, a work center or a project management office. And the data pertaining to those departments will be loaded.