Items - Service (tsmdm2100m000)

Use this session to define default service values for items.

Field Information

Item

The code of the service item.

Note:

You can specify the Item of the type List only if the List Type field is set to Kit in the Items (tcibd0501m000) session.
The item cannot be a stock to order item.

Item Type

The type of item.

Allowed values

Product
Purchased
Manufactured
Generic
Cost
Service
Subcontracted service
List
Tool
Equipment
Engineering module
Rental Product

General

Description

The description or name of the item.

Text

Search Argument

The search key given to the item.

Item Control

Service Office

The service department responsible for carrying out the service/maintenance activities on the item.

Description

The name or description of the service department responsible for carrying out service/maintenance on the item.

Logistic Company

The code of the logistic company required to support multiple logistic companies for the item

Note: LN defaults the current logistic company in this field.

Site

The code of the site.

Description

The description or name of the code.

Warehouse

The warehouse from where the specified Item is issued to or received from the business partner.

Note: If the Repair Site is specified, you must specify a warehouse linked to that site.

Description

The description or name of the code.

Operations Department

The operations department linked to the specified logistic company. This department is responsible to execute the work orders for the specified Item.

Conformance Reporting

The code of the conformance reporting linked to the item.

Description

The description or name of the code.

Problem Solving Method

The method used to resolve the problem.

Allowed values

8D
Not Applicable
A3
Check List
Other

Configuration Controlled

Indicates if the items in the item group are configuration controlled.

Allowed values

Serialized: The items are serialized items.
Anonymous: The items are anonymous items.
Consumable: The material used for service (service order material lines) or maintenance (work order material resources) of an item. These materials do not appear in a physical breakdown or item breakdown. For Example lubricants, oil or tape.

Note: This field cannot be set to Serialized if the Item Type for the selected is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Rental

Minimal Rental Period

The default minimum period for which the rentable item must be rented out.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.

Rental Period Unit

The unit in which the rental period is expressed.

Allowed values

Hours
Days
Weeks
Months
Years
Not Applicable

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.

Default Return Address

The default address to which the equipment must be returned after the completion of the rental period.

Allowed values

Equipment Address: By default, the equipment is returned to the own yard. The location address of the serial is considered.
Next Agreement Address: By default, the equipment is moved from the first agreement location to the location of the next agreement. If the next agreement does not exist, the equipment is returned to the own yard. The location address of the serial is considered.
Other Address: The Change Equipment Actual Location Address (tscfg2265m000) session is displayed wherein you can select the address.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.

Billing Schedule

The code of the default billing schedule that is used for the equipment.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.

Automatic Billing

If this check box is selected, The the selected billing schedule is used as a default for the equipment.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
This field is enabled only if the Billing Schedule is specified.

Delivery

Site

The code of the site of the rental delivery warehouse.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.
The Sites field is set to Active for setup, in the Implemented Software Components (tccom0100s000) session.

Warehouse

The code of the warehouse from which the equipment is rented out.

Note:

This field is displayed only if:
- The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
- The Item Type is set to Rental Product.
If the Sites field is set to Active for operation in the Implemented Software Components (tccom0100s000) session, Site is mandatory, and warehouse must be part of the site.

Return

Site

The site of the rental receipt warehouse.

Note: This field is displayed only if:

The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
The Item Type is set to Rental Product.
The Sites field is set to Active for setup, in the Implemented Software Components (tccom0100s000) session.

Warehouse

The warehouse where the rented out equipment is returned.

Note:

This field is displayed only if:
- The Equipment as a Service check box is selected in the Implemented Software Components (tccom0100s000) session.
- The Item Type is set to Rental Product.
If the Sites field is set to Active for operation in the Implemented Software Components (tccom0100s000) session, Site is mandatory, and warehouse must be part of the site.

Ownership

The ownership of the service item. This value is defaulted from the Ownership field in the Item Service Defaults (tsmdm2105m000) session.

Allowed values

Company Owned
Customer Owned

Note:

This field is displayed only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.
You can modify this value if:
- the Delivery Type (Depot Repairs) field is set to:
  - From Warehouse
  - To Warehouse
  - Not Applicable and
- the Delivery Type (Field Service Control) field is set to:
  - From Warehouse
  - From Warehouse in Car
  - From Car
  - From Warehouse by Transport
This field is set to Not Applicable and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Subject to Trade Compliance

If this check box is selected, the trade compliance checks must be performed for the material line associated with the selected item.

Note: This field is displayed only if the Trade Management check box is selected in the Implemented Software Components (tccom0500m000) session.

Critical for Activity Release

If this check box is selected, the material line on which the item is used is blocked because of the trade compliance check failure. If the material line fails the compliance check, the related activity or the order cannot be released.

Note:

This field is displayed only if the Trade Management check box is selected in the Implemented Software Components (tccom0500m000) session.

This value is defaulted from the Critical for Activity Release check box in the Item Service Defaults (tsmdm2105m000) session.

By default, this check box is cleared.

Create Planned Inventory Transactions for Planned Activities

If this check box is selected, planned inventory transactions (PIT) must be created for the item if used on the Planned Activity Material Requirements.

Note:

This field is displayed only if the Create Planned Inventory Transactions check box is selected in the Service Planning Parameters (tsspc0100m000) session.
This value is defaulted from the Item Service Defaults (tsmdm2105m000) session, if the Item Type and the Item Group is specified in the Item Service Defaults (tsmdm2105m000) session for the item.
If item-service default is not specified, this check box is selected if the Create Planned Inventory Transactions check box is selected in the Service Planning Parameters (tsspc0100m000) session.

Structure Type

The type of physical breakdown structure defined for the item.

Allowed values

Physical: A physical item (such as material) in a configuration.
Structure: A large and/or complex installation in a configuration.

Note:

This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session.
This field is enabled only if the Item Type for the selected Item is set to a value other than Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Repairable

If this check box is selected, the item must be sent to an overhaul shop after the lifetime duration of the item expires.

LN automatically creates a To Warehouse line in the Service Order Actual Material Costs (tssoc2121m000) session when the following conditions are met:

The check box is selected
The option selected in the Delivery Type field is following:
- From Warehouse
- From Warehouse in Car
- From Warehouse by Transport
- From Service Kit
- From Service Inventory
- By Purchase Order
- By Field Purchase

The quantity defaulted in the To Warehouse line is zero and can be changed by the user. The user can enter the quantity of defective item(s) that is received for repair.

Contract and Warranties

Critical for Inventory Check

If this check box is selected, the material availability check can be performed for the item.

Note:

This value is defaulted from the Item Service Defaults (tsmdm2105m000) session.
This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Description

contract discount scheme

Note: The discount scheme you specify here is the default value in the Contract Configuration Lines (tsctm1110m300) session.

Covered by Contract

The mode of contract coverage defined for the item. Following are the possible values:

Allowed values

Covered: The item is covered by its parent's contract.
Covered & Used for Definition: If you cover the serialized item's cluster or physical breakdown by an active contract in the Contract Configuration Lines (tsctm1110m300) session, the item will be covered by the cluster's contract. You can also use this item when you define new contracts.
Not Covered: The item is excluded from any active contract that is specified for its cluster or physical breakdown.
Default value: The default value is selected from the Covered by Contract field for the item in the Items - Service (tsmdm2100m000) session.

Note:

When you create a serialized item for the same item code, in the Serialized Items (tscfg2100m000) session, the value that you select in the field is defaulted in the Cost Coverage field.
This field cannot be set to Covered & Used for Definition if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Repair Warranty Duration

The duration of the item's repair warranty.

Note: This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method.

Repair Warranty Duration Unit

The unit used to specify the repair warranty duration.

Item Grouping

Service Item Group

The service item group into which the item can be categorized.

Description

The name of the service item group that the item is categorized in.

Serialized Item Group

The serialized-item group into which the serialized item is categorized.

Note: Only applicable to serialized items.

Process to Service after Delivery

If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service.

Note:

This field is enabled only if:
- The Configuration Controlled field is set to Anonymous or Serialized.
- The Item Type of the selected item is set to Purchased or Manufactured in the Items (tcibd0501m000) session.
This value is defaulted from the Item Service Defaults (tsmdm2105m000) session.

Description

The name of the serialized-item group the item is categorized into.

Depot Repair

Delivery Type

The delivery type for the item that requires shop maintenance.

Allowed values

From Service Inventory
From Kit
From Warehouse
Via Purchase
To Warehouse
Subcontracting Requirement
Not Applicable

Note:

Supplier Direct Delivery: Indicates how the material that is required to carry out the activities, must be delivered, or what will happen to the defective item.
Select this option if the supplier must deliver item directly to the customer location after raising a purchase order.
This field is set to Not Applicable and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Action Outgoing Subassembly

The action performed on an outgoing subassembly.

Allowed values

To Location: The subassembly is transferred to the specified location. The subassembly is received from this location for assembly activity.
To Location for Work: The subassembly is transferred to the specified location. A work order is generated to perform additional work on the subassembly.
To Warehouse: The subassembly is transferred to the specified warehouse. The value is defaulted from the Service Offices (tsmdm1100m000) session. However, you can change the value. The subassembly can also remain in the warehouse. The Ownership of the subassembly must be set to Company Owned. The Action Incoming Subassembly field must be set to No Action. To replace the subassembly, a material resource line must be created.
To Department: The subassembly is transferred to the specified department. A new work order must be created for the department to which the subassembly is transferred. The related orders (the initiating work order and the related work order) are maintained in the Related Orders (tsmdm4500m000) session.
To Subcontractor: The subassembly is transferred to the specified subcontractor. When the outgoing subassembly is processed, a subcontracting activity is added to the work order. When this activity is released, a subcontracting purchase order (with the cost item) is generated for the work order.

Note: The subassembly is specified on the Purchase Orders (tdpur4100m000) header.
To Scrap: The subassembly is scrapped. No incoming subassembly is created. You can replace the subassembly with a new part (item) from the warehouse.
To be Decided: The process is stopped until another action for the outgoing subassembly is specified.
Not Applicable

Note: This field is set to Not Applicable and cannot be modified if the Item Type for the selected is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Logistics

Subcontracting

Subcontractor

The subcontractor responsible for carrying out any required subcontracting work on the item.

Note:

This will be the default subcontractor for:

A serialized item based on this item.
A subcontract agreement generated from a service contract with configuration lines based on this item.

Name

The name of the subcontractor responsible for carrying out any required subcontracting work on the item.

Blanket Agreement

blanket agreement

Service Control

Service Kit Type

The code of the service kit type that the item is linked to.

Note: This field is enabled only if the Item Type for the selected is set to a value other than Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Description

The description or name of the service kit type.

Delivery Type

The delivery type for an item that requires field service.

Allowed values

From Service Kit

A service kit is used to solve calls with a minimum set of spare parts, or just as a standard set of basic spare parts that are frequently used. The service kit is replenished on actual usage, and is not assigned in the estimated service-order cost calculation.

From Service Inventory

Bulk materials such as bolts and nuts.

From Dealer's Inventory

By Purchase Order

Parts that are not held on stock, such as expensive parts or non-storable parts, and that must be purchased. A purchase order for these parts is generated when you run global SRP.

By Field Purchase

Parts that must be purchased locally at the location where the activity is carried out.

To Scrap

To Warehouse

Parts that must be returned to the warehouse, for example, insurance parts that are refurbished in an overhaul shop (not applicable to maintenance items).

To Warehouse by Transport

Parts that must be returned to the warehouse, and that must be transported in a special way, for example, transport on a special truck (not applicable to maintenance items).

Supplier Direct Delivery

Supplier Direct Return

Not Applicable

From Warehouse

If the delivery is from a central or regional warehouse, and the warehouse on the material line is specified, the planned deliveries are normally allocated in the warehouse of the item. Use this delivery type if no service cars are defined, or if service cars are not defined as separate warehouses.

From Warehouse in Car

Select this option if parts are transported by a service car and these service cars are defined as separate warehouses. During global SRP, allocations are made in the central warehouse. While Releasing a Service Order, a transfer order is created from the central warehouse to the service car.

From Car

Parts are transported by a service car related to warehouse and transfer warehouse orders are not generated.

The car must be replenished using the normal warehouse procedures such as Time Phased Order Point (TPOP) or Order Controlled/Batch (OCB).

From Warehouse by Transport

Select this option if parts must be separately transported because of their size. While Releasing a Service Order, a transfer order is created from the central warehouse to the warehouse that is defined for the ship-to business partner.

Note: This field is set to Not Applicable and cannot be modified if the Item Type for the selected is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Measurement Type

The code of the measurement type for which measurement is defined.

Note: LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session.

Description

The description or name of the item's measurement.

Position

The code of the position where the item is located.

Life Cycle

The life cycle of the item.

Life Cycle Unit

The unit in which the life cycle of the item is expressed.

Generate Planned Activities

If this check box is selected, you can generate the planned activities for the serialized item.

Note: The setting is defaulted from the Item Service Defaults (tsmdm2105m000) session.

Preventive Maintenance Scenario

The code of the maintenance scenario.

Note:

This field is displayed only if the Use Rule Book for Maintenance Scenarios check box is cleared in the Service Planning Parameters (tsspc0100m000) session.
This field is enabled only if the Generate Planned Activities check box is selected.
This value is defaulted from the Item Service Defaults (tsmdm2105m000) session.

Description

The description or name of the code.

Use Residual Value

If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory.

Sales Data

Currency

The code of the currency used to calculate the service price for the item.

Description

The name of the currency used to calculate the service price for the item.

Sales Price

The price at which the item is sold.

Last Transaction Date

The date on which the service price of the item is last modified.

Sales Quantity Unit

The unit of measure by which the item is sold.

Sales Unit

The name or description of the units by which the item is sold.

Sales Price Unit

The quantity of sales units for which the item's sales price is given.

Example

14mm bolts are sold in packages of 10 bolts.

The Sales Unit is pieces.

The Sales Price Unit is 10.

Note: The Sales Price Unit must be available in the unit set and the conversion factor must be defined for the unit.

Return Deliveries

Return unconsumed Items to Warehouse

If this check box is selected, the material that is not used must be returned to the warehouse.

Note:

This is the default value for the Return unconsumed Items to Warehouse checkbox on the Service Order Actual Material Costs (tssoc2121m000) and Work Order Material Resources (tswcs4110m000) sessions for the service item.
This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Claim

Customer Claims

Claim Method Customer Claim

The method used to indicate how a customer claim for the item is handled. The customer can be compensated financially or with replacement of the material. The value is used as a default on a customer claim line for this item.

Allowed values

Reimburse Materials: The customer will be reimbursed for material.
Reimburse Costs: The customer will be reimbursed for the total invoice value.

Return Material from Customer Required

If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item.

Note: This check box is cleared and cannot be modified if the Item Type for the selected is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Early Settlement

If this check box is selected, a credit note or delivery line with reimbursed materials is created Immediately without waiting for the defective item to be received. This allows the claim line to be approved and settled in advance without waiting for the claimed part to be received from the customer.

Note:

This field is applicable only if the customer claim check box is selected in the Implemented Software Components (tccom0500m000) session.

Service Inspection Required

If this check box is selected, service inspection is required for the item used on a customer claim line. This value is used as a default on a customer claim line for the item.

Measurement Type

The code of the measurement type used for the Service Inspection Required.

Position (Customer Claim)

The code of the position where the item is located.

Supplier Claims

Claim Method Supplier Claim

The Claim Method used to indicate how a supplier claim is handled. The supplier can compensate financially or by shipping a item. The value is used as a default on a supplier claim line for this item.

Allowed values

Reimburse Materials: The customer will be reimbursed for material.
Reimburse Costs: The customer will be reimbursed for the total invoice value.

Return Material Required

If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item.

Note: This check box is cleared and cannot be modified if the Item Type for the selected is set to Subcontracted Service in the Item Service Defaults (tsmdm2105m000) session.

Serialized Item Warranty Terms

If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item.

Note: This field is applicable only for the serialized controlled items.

Warranty Template

The code of the warranty template from which all the related coverage and cost terms are derived.

Note: This field is applicable only if the Serialized Item Warranty Terms check box is selected.

Description

The description or name of the code.

Supplier Warranty

The code of the supplier warranty template.

Generic Warranty

The code of the generic warranty that is defaulted on all the serialized items that are created.

Note:

This field is applicable only if the Serialized Item Warranty Terms check box is not selected.
This field is applicable only for the serialized controlled items.