Service Offices (tsmdm1100m100)

Use this session to set the parameters specific to a service office.

Note: You can access this session only if multisite is implemented.

Field Information

Service Office

The service department.

Note: The department created in this session is displayed in the Departments (tcmcs0565m000) session.

Description

The description or name of the code.

Create Item - Service Business Partner

If this check box is selected, LN creates a record in the Items - Service Business Partner (tsmdm2130m000) session, for the combination of the item, sold-to business partner, and the effective date ( Delivery Date) specified in the After Sales Service Lines (tstdm5101m000) session, when an After Sales Service line is processed.

The record is created in the Items - Service Business Partner (tsmdm2130m000) session based on these values specified in the After Sales Service Lines (tstdm5101m000) session:

Item
Sold-to Business Partner
Delivery Date
Warranty Template

Note:

This value is defaulted from the General Service Parameters (tsmdm0100m000) session.
The standard defaulting method is used to default the other values in the Items - Service Business Partner (tsmdm2130m000) session.
LN displays an error message, if a record already exists in the Items - Service Business Partner (tsmdm2130m000) session, for the combination of the item, sold-to business partner, and the effective date ( Delivery Date) specified in the After Sales Service Lines (tstdm5101m000) session.

Department Type

The type of the department. The available options are as follows:

Allowed values

Sales Office: Sales office
Project Management Office: Project management office. A project management office cannot be considered a service department, that is, the Add to Service option is not applicable.
Purchase Office: Purchase office
Service Office: Service department
Work Center: Work center
Production Department: Production department
Accounting Office: Accounting office
Shipping Office: Shipping office
Inventory Management Department: Inventory management department

Note: You cannot modify this value after you save the data.

Address

The address of the department.

Manager

The employee responsible of the department.

Name

The description or name of the code.

Description

The description or name of the code.

Series

The series for the service quotes.

Description

The description or name of the code.

Effectivity Period of Quotes [Days]

The number of days that a service-order quote is valid. This number determines the default value of the Expiry Date field in the Service Order Quotes (tssoc1100m000) session when you create a new service order quote.

Number of Extra Quote Copies [0-9]

The number of extra copies printed when you print a service order quote.

Quote Invoicing

The default cost component used to create the invoice when you create a service order from a service-order quote. LN can create an invoice for the amounts agreed to in the service order quote.

Description

The description or name of the code.

Default Service Order Type for Manual Service Order

The code of the default service type used to categorize a service order activity generated from a manual service order if no service type is specified for the manual service order.

Description

The description or name of the code.

Part of Site

The site at which the service office is located.

Calls

The code of the default service type used to categorize a service order that is created manually from a call.

Description

The description or name of the code.

Planned Activities

If a service order activity is generated from a preventive maintenance plan ( planned activities), and no service type is specified for the planned activities, the code entered in this field will be the default service type used to categorize the generated service order activity.

Description

The description or name of the code.

Service Order Quotes

The default service type used to categorize the service order generated from a quote.

Description

The description or name of the code.

Inspections

The default service type code used when the follow-up service order is created from an inspection.

Use Order Discount

If this check box is selected, order discounts are applicable for maintenance sales orders.

Note:

This field is enabled only if:

The Discounts from Price Books check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Use Coverage Calculation for Estimates check box is selected.

Fixed Activity Price

If this check box is selected, order discounts are applicable for the part lines with fixed prices.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Materials

If this check box is selected, order discounts are applicable for maintenance sales orders material cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Labor

If this check box is selected, order discounts are applicable for maintenance sales orders labor cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Tools

If this check box is selected, order discounts are applicable for maintenance sales orders tool cost lines.

Note:

This check box is displayed only if the Tool Requirements Planning (TRP) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Subcontracting

If this check box is selected, order discounts are applicable for maintenance sales orders subcontracting cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Help Desk

If this check box is selected, order discounts are applicable for maintenance sales orders help desk cost lines.

Note:

This field is displayed only if the Invoice after Call check box is selected in the Call Parameters (tsclm0100m000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Other Costs

If this check box is selected, order discounts are applicable for maintenance sales orders other cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Freight

If this check box is selected, order discounts are applicable for maintenance sales orders freight cost lines.

Note:

This field is displayed only if the Freight Management (FM) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Use Order Discount

If this check box is selected, order discounts are applicable for service orders.

Note:

This field is enabled only if:

The Discounts from Price Books check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Use Coverage Calculation for Estimates check box is selected.

Fixed Activity Price

If this check box is selected, order discounts are applicable for the activities with fixed prices.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Materials

If this check box is selected, order discounts are applicable for service orders material cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Labor

If this check box is selected, order discounts are applicable for service orders labor cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Tools

If this check box is selected, order discounts are applicable for service orders tool cost lines.

Note:

This check box is displayed only if the Tool Requirements Planning (TRP) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Travel

If this check box is selected, order discounts are applicable for service orders travel cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Subcontracting

If this check box is selected, order discounts are applicable for service orders subcontracting cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Help Desk

If this check box is selected, order discounts are applicable for service orders help desk cost lines.

Note:

This field is displayed only if the Invoice after Call check box is selected in the Call Parameters (tsclm0100m000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Other Costs

If this check box is selected, order discounts are applicable for service orders other cost lines.

Note: This check box is enabled only if the Use Order Discount check box is selected.

Freight

If this check box is selected, order discounts are applicable for service orders freight cost lines.

Note:

This field is displayed only if the Freight Management (FM) check box is selected in the Implemented Software Components (tccom0100s000) session.
This check box is enabled only if the Use Order Discount check box is selected.

Description

The description or name of the code.

Field Change Orders

The code of the default service type used to categorize a service order activity from a field change order (FCO) if no reference activity is specified for the FCO.

Description

The description or name of the code.

Description

The description or name of the code.

Repair Warranty

Default service type used to categorize service order generated from bad fix calls, manual service orders, or from planned activities. This service type is used to determine whether Repair Warranty is applicable for the service order.

Description

The description or name of the code.

Project

The default service type code used when the follow-up service order is created from an ERP Project.

Description

The description or name of the code.

Tool Refurbishment

The default service type code that is used to categorize a service order activity generated from a tool refurbishment if no reference activity is specified for the tool refurbishment.

Description

The description or name of the code.

Material Issue Constraint

Indicate if the material for an order or an activity must be shipped completely.

Allowed values

Order Complete
None
Activity Complete

Ship Materials To

The option to specify the address used as shipping address on the material cost line related to the order.

Allowed values

Ship-to BP Address
Location Address
Owner Address
In-Use-by BP Address
Dealer Address
Subcontractor Address
Not Applicable

Warehouse for Repairable Items

If this field specifies a warehouse and the item specified in the Service Order Estimated Material Costs (tssoc2120m000) session is a material line with an item for which Repairable is set to Yes, when the service order or service order activity is reported completed, a new material line for the repairable item is created with delivery type To Warehouse and the Required Quantity field as 0.

Note:

The user must enter the quantity whenever a return is applicable.
The repairable warehouse must be of type Normal, Service or Service Reject.

Part of Enterprise Unit

The code of the enterprise unit to which the service office is linked.

Note: LN defaults the current logistic company in this field.

Description

The description or name of the code.

Use Margin Control

If this check box is selected, gross margin (GM) control on service-order quotes is enabled. When the price of a service-order quote is calculated, the gross margin is checked. If the margin exceeds the lower or upper limit, a signal appears.

If this check box is cleared, the gross margin control on service-order quotes is disabled.

If this check box is cleared, the Gross Margin and Net Margin[%] are not filled in the Service Order Online Margin Control (tssoc4500m000) session.

The following table lists the results of the various values:


	Yes	No
Lower margin	Applicable	Not Applicable
Upper margin	Applicable	Not Applicable
Margin base	Applicable	Not Applicable

The gross margin is calculated according to one of the following basic formulas:

gross margin = (sales - cost of sales) / sales

gross margin = (sales - cost of sales) / cost of sales

Margin Base

Indicate base on which the gross margin is calculated .

Allowed values

Gross Margin Base

Lower Margin

The percentage by which the actual sales price is allowed to be lower than the unit cost.

The upper and lower margins enable you to monitor sales using gross margins.

When the costs of a service order quote are calculated, if the gross margin percentage drops below this lower limit a warning message appears.

Note:

You can view this field only if the Use Margin Control check box is selected.
This field is applicable only for the Service Order Quotes (tssoc1100m000) session.

Upper Margin

The percentage that the actual sales price can exceed the unit cost.

The upper and lower margins enable you to monitor sales by means of gross margins.

When the costs of a service order quote are calculated, if the gross margin percentage exceeds this upper limit, a signal is given.

Note:

You can view this field only if the Use Margin Control check box is selected.
This field is applicable only for the Service Order Quotes (tssoc1100m000) session.

Copy Freight Invoicing Information to Direct Return Line

This setting is used to default values to the actual material lines. This field is defaulted based on the following table:


Copy Freight Invoicing Information to Return Line’ (Service Order Parameters)	Generate Freight Order for Returns’ in Supplier Direct Delivery line	Default for Copy Freight Invoicing Information to Return Line (Supplier Direct Delivery Line)
Yes	No	No
Yes	Yes	Yes
No	No	No
No	Yes	No

Generate Freight Order for Returns

This setting is used to default values to the actual material lines. This field is defaulted based on the following table:


Generate Freight Order for Returns (Service Order Parameters)	Generate Freight Order’ in Supplier Direct Delivery line	Default for Generate Freight Order for Returns (Supplier Direct Delivery Line)
Yes	No	No
Yes	Yes	Yes
No	No	No
No	Yes	No

Number Group Field Change Orders

The default number group used to identify field change orders (FCOs).

Description

The description or name of the code.

Description

The description or name of the code.

Series

The series for the field change orders.

Description

The description or name of the code.

Material

The default cost component for the material.

Description

The description or name of the code.

Hours Accounting

The default cost component for the hours accounting.

Description

The description or name of the code.

Traveling

The default cost component for travelling.

Description

The description or name of the code.

Use Cumulative and Total Prices and Discounts

If this check box is selected, the total discount, total prices and cumulative discounts are used in Service.

Note:

This check box is enabled only if:

The Discounts from Price Books check box is selected.
The Sales Prices Search Method field is set to a value other than Item Service Prices.

Use Default Business Partner Prices and Discounts

If this check box is selected, LN defaults the prices and discounts specified for the business partner in Service.

Note: This check box is enabled only if the Discounts from Price Books check box is selected.

Operational Company

The code of the operational company to which the service office is linked.

Other Costs

The default cost component for other costs.

Description

The description or name of the code.

Travel Planning Method

The method that indicates whether the travel planning is based on service order header or service order activity line.

Allowed values

Order Based
Activity Based
Not Applicable

Generate Travel Lines for Service Orders

If this check box is selected, LN generates a travel line for the service order.

Moment of Travel Line Creation

The process that indicates when LN creates the travel lines.

Allowed values

During Order Creation
During Service Order Resource Planning
Not Applicable

Note: This field is applicable only if the Generate Travel Lines for Service Orders check box is selected.

Travel Distance Lines

If you select the Travel Distance Lines and the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling distance in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session.

Note: If you do not select the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling distance in the Service Order Actual Other Costs (tssoc2141m000) session.

Travel Time Lines

If you select the Travel Time Lines and the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling time in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session.

Note: If you do not select the Travel Total Line for Distance and Time check box, LN creates a separate cost line for traveling time in the Service Order Actual Other Costs (tssoc2141m000) session.

Travel Total Line for Distance and Time

If this check box is selected, the following travel lines are created in the Service Order Estimated Other Costs (tssoc2140m000) session when you run the Service Order Resource Planning (tssoc2260m000) session:

Travel Total
Travel Distance
Travel Time

If you do not select this check box, LN creates a travel distance line; a travel time line or a travel callout charge line in the Service Order Actual Other Costs (tssoc2141m000) session.

The cost of travel time and distance travelled is consolidated. This consolidated cost amount is invoiced to the customer as a single Travel Total Line for Distance and Time cost line.

Note: If, in the General Service Parameters (tsmdm0100m000) session, the value selected in the Traveling Cost Method field is None, LN does not create travel cost lines when you run global SRP for a service order.

Travel Call-out Charge Lines

If this check box is selected, a travel call-out charge line is generated.

Note: This field is applicable only if the Generate Travel Lines for Service Orders check box is selected.

Total Invoice

If this check box is selected, and you change the service order status to Costed, LN posts all actual cost lines to Invoicing simultaneously.

If this check box is cleared, the actual cost lines can be separately approved and posted to Invoicing . You can use this setting if, for example, a service order takes a long time to finish and accelerated invoicing is required. You can also post the actual cost lines to Invoicing if you change the service order status or the service-order activity status to Costed.

Note:

If the service order status is Free or Planned, you can modify the setting in this field.
For internal service orders, this field is not applicable.

Combine Actual Time of Resource Lines Before Billing

Indicates if multiple Actual Resource Lines, of type Labor and Travel Time, are aggregated and single invoice line is created. If this check box is cleared, for each hours accounting line, a separate invoice line is created.

Description

The description or name of the code.

Task Code for Travel Hours

The default task code for the traveling hours when you maintain hours accounting in People .

Description

The description or name of the code.

Default Labor Type

The default labor type for normal work hours accounted to a service order in the Hours and Expenses module of People .

Description

The description or name of the code.

Labor Line Mandatory

If this check box is selected, a reference to a Service Order Labor Cost line must be specified when a line is created in the Service Order Hours (bptmm1130m000) session.

Travel Line Mandatory

If this check box is selected, a reference to a Service Order Other Cost line must be specified when a line is created in the Service Order Hours (bptmm1130m000) session.

Searching Service Orders Based on

When a new service order is registered, LN searches for existing service orders.

Allowed values

Sold-to Business Partner: LN checks if there are any existing service orders for the sold-to business partner specified for the service order.
Installation Group: LN checks if there are any existing service orders for the installation group specified for the service order.
Serialized Item: LN checks if there are any existing service orders for the serialized item specified for the service order.
None: LN does not search for existing service orders.

Free

If this check box is selected, a notification is received when the status of the service order is set to Free.

Financial Company

The code of the financial company to which the service office is linked.

Planned

If this check box is selected, a notification is received when the status of the service order is set to Planned.

Released

If this check box is selected, a notification is received when the status of the service order is set to Released.

Completed

If this check box is selected, a notification is received when the status of the service order is set to Completed.

Costed

If this check box is selected, a notification is received when the status of the service order is set to Costed.

Closed

If this check box is selected, a notification is received when the status of the service order is set to Closed.

Canceled

If this check box is selected, a notification is received when the status of the service order is set to Canceled.

Rejected

If this check box is selected, a notification is received when the status of the service order is set to Rejected.

Signal if Credit Limit is Exceeded

If this check box is selected, LN signals the user if the credit limit of an invoice-to BP is exceeded.

If Credit Review is Overdue

If this check box is selected, LN signals the user if the credit review of the invoice-to BP is overdue.

Description

The description or name of the code.

If Invoice is Overdue

If this check box is selected, LN signals the user if the invoice-to BP has an overdue invoice.

If Business Partner is Doubtful

If this check box is selected, LN signals the user if the invoice-to BP is doubtful.

Signal if Credit Limit is Exceeded

If this check box is selected, LN blocks the user if the credit limit of the invoice-to BP is exceeded.

If Credit Review is Overdue

If this check box is selected, LN blocks the user if the credit review of the invoice-to BP is overdue.

If Invoice is Overdue

If this check box is selected, LN blocks the user if the invoice-to BP has an overdue invoice.

If Business Partner is Doubtful

If this check box is selected, LN blocks the user if the invoice-to BP is doubtful.

Order Escalation Time

order escalation time

Effective Date

The date and time from which the settings are valid.

Site

The default site of the service office.

This site is used as the default site for manually created service orders.

Last Changed By

The user name of the employee who last modified the service office data.

Use Global Maintenance Sales Parameters

If this check box is selected, the parameters set in the Maintenance Sales Control Parameters (tsmsc0100m000) session are applied to the maintenance sales orders. If this check box is cleared, you can set the maintenance sales order parameters specific to the service office in this session and these parameters are applied to the maintenance sales orders.

Number Group Maintenance Sales Order

The number group for Maintenance Sales Orders. This number group is defined in the Maintenance Sales Control Parameters (tsmsc0100m000) session.

Description

The description or name of the code.

Series

The series number for maintenance sales orders.

Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the number group for maintenance sales orders.

Description

The description or name of the code.

Step Size for Line

The number that defines the sequence for the successive maintenance sales order lines. For example, if you enter the value 10, the numbers assigned to successive maintenance sales order lines are 10, 20, 30, and so on.

Use Coverage Calculation for Estimates

If this check box is selected, you can maintain the cost and sales amounts for the estimated coverage lines that LN creates for the part maintenance lines in the Maintenance Sales Order - Estimated Coverage Lines (tstdm4100m000) session.

Allow to Delete Estimates

Indicate if the activity lines and the estimated coverage lines that are created before releasing a part line, can be deleted.

Allowed values

No: You cannot delete the activity lines, part lines, cost lines or the resource lines that are created before the related order or activity is released.
Interactive: LN prompts you to confirm before deleting the activity lines, part lines, cost lines or the resource lines.
Yes: You can delete the activity lines, part lines, cost lines or the resource lines.

Note: This field is enabled and set to Interactive only if the Use Coverage Calculation for Estimates check box is selected. If the check box is cleared, this field is disabled and set to Yes.

Default Service Type

The code of the default service type for maintenance sales orders.

Description

The description or name of the code.

Description

The description or name of the code.

Service Type origin Calls

The code of the default service type for maintenance sales orders generated from a call.

Description

The description or name of the code.

Service Type origin Service Order

The code of the default service type for maintenance sales orders generated from a service order.

Description

The description or name of the code.

Service Type for Repair Warranty

The code of the default service type for maintenance sales orders generated from a repair warranty.

Description

The description or name of the code.

Default Cost Component for Other Costs

The default cost component used to specify the other costs for maintenance sales orders.

Description

The description or name of the code.

Default Pricing Method

The default pricing method for the maintenance sales orders.

Allowed values

Fixed Order Price
Time and Material
Repair Warranty: LN selects this value only if repair warranty is applicable on the item that is specified in the part maintenance line.
Quote Fixed: LN selects this value only if the Proposal Method of the originating maintenance sales order quotation is set to Fixed in the Quotes (tsepp1100m000) session.
Quote Fixed Plus: LN selects this value only if the Proposal Method of the originating maintenance sales order quotation is set to Fixed Plus in the Quotes (tsepp1100m000) session.
Not Applicable

Warehouse

The warehouse linked to the service office.

Total Invoice

If this check box is selected, and you change the sales order status to Costed, LN will post all coverage lines to Invoicing in one run.

You can still set the coverage lines to Costed, but the posting to Invoicing is deferred until the sales order is costed.

If this check box is cleared, the coverage lines can be separately approved and posted to Invoicing . This can be used if, for example, a sales order takes a long time to finish, and accelerated, partial invoicing is required. You can also post the actual cost lines to Invoicing , if you change the sales order status or the sales-order activity status to Costed.

Note: If the sales order status is Free or In Process, you can modify this field.

Create Work Order for Part Maintenance Line

The method used to create the work orders for the part lines.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Note: If the Use Coverage Calculation for Estimates check box is selected, this field is set to Automatic and you cannot modify the setting.

Sales Margin

The percentage that is used to calculate the default sales price.

Sales Price = Cost Price + (Cost Price * Sales Margin)/100

Use Margin Control

If this check box is selected, margin percentage is calculated.

If this check box is cleared, the gross % is disabled.

The gross margin is calculated according to one of the following basic formulae:

gross margin = (sales - cost of sales) / sales

gross margin = (sales - cost of sales) / cost of sales

Margin Base

The gross margin is calculated based on the selected value.

Allowed values

Gross Margin Base

Signal if Credit Limit is Exceeded

If this check box is selected, LN signals the user if the credit limit of an invoice-to BP is exceeded.

If Credit Review is Overdue

If this check box is selected, LN signals the sales order if the credit review of the invoice-to BP is overdue.

Description

The description or name of the code.

If Invoice is Overdue

If this check box is selected, LN signals the user if the invoice-to BP has an overdue invoice.

If Business Partner is Doubtful

If this check box is selected, LN signals the user if the invoice-to BP is doubtful.

Signal if Credit Limit is Exceeded

If this check box is selected, LN blocks the user if the credit limit of an invoice-to BP is exceeded.

If Credit Review is Overdue

If this check box is selected, LN blocks the sales order if the credit review of the invoice-to BP is overdue.

If Invoice is Overdue

If this check box is selected, LN blocks the user if the invoice-to BP has an overdue invoice.

If Business Partner is Doubtful

If this check box is selected, LN blocks the user if the invoice-to BP is doubtful.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for maintenance sales orders.

Use Global Work Order Parameters

If this check box is selected, the parameters set in the Work Order Parameters (tswcs0100m000) session are applied to the work orders. If this check box is cleared, you can set the work order parameters specific to the service office in this session and these parameters are applied to the work orders.

Number Group Work Orders

Select the code that identifies the number group at company level for the Work Control System module.

You can link series, which are used to identify certain types of orders, to the number group in the First Free Numbers (tcmcs0150m000) session. The work order is identified by a number that consists of the series code followed by a sequential number.

If Number Group Work Order is changed the Department Parameter Number Group Work Order and Series Number Work Order must be updated.

Description

The description or name of the code.

Series

The series for the work quotes.

Description

The description or name of the code.

Step Size for Activities

The number that defines the sequence for the successive steps that must be performed for a work order activity.

Note: For example, if you enter the value 10, the numbers assigned to successive activities are 10, 20, 30, and so on.

Step Size for Line

The number that defines the sequence for the successive steps that must be performed for a work order lines.

Note: For example, if you enter the value 10, the numbers assigned to successive activities are 10, 20, 30, and so on.

Reference Activity Mandatory

If this check box is selected, all work order activities must be based on reference activities that are defined in the Activity Management module.

Automatically Sign-off Work Order Activity

If this check box is selected,

Automatically Close Work Order

If this check box is selected,

Complete Activity only when all Assignments are Completed

If this check box is selected,

Description

The description or name of the code.

Service Type for Manual Work Order

The default service type for work orders that are created manually.

Description

The description or name of the code.

Material Issue Constraint

The level at which, all the material can be shipped.

Allowed values

Order Complete
None
Activity Complete

Default Cost Component for Material

The default cost component used for the work order material lines.

Description

The description or name of the code.

Default Cost Component for Hours Accounting

The default cost component for the work order labor lines.

Description

The description or name of the code.

Default Cost Component for Other Costs

The default cost component for the work order other costs.

Description

The description or name of the code.

Default Labor Type

The default labor type for normal work hours accounted to a work order. Note Hours accounting is carried out in People .

Labor Rate

The code of the labor rate applicable to the work order labor lines.

Description

The description or name of the code.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for work orders.

Use Global Parameters - Contracts

If this check box is selected, the parameters set in the Contract Management Parameters (tsctm0100m000) session are applied to the contracts. If this check box is cleared, you can set the contracts parameters specific to the service office in this session and these parameters are applied to the contracts.

Group Number Service Contracts

The default number group for service contracts.

Description

The description or name of the code.

Series

The series for the service contracts.

Description

The description or name of the code.

Step Size for Contract Term Number

The number that defines the sequence for the successive contract coverage terms and cost terms. For example, if you enter the value 10, the numbers assigned to successive contract coverage terms or cost terms are 10, 20, 30, and so on.

Step Size for Contract Configuration Line

The number that defines the sequence for the successive contract configuration lines. For example, if you enter the value 10, the numbers assigned to successive contract configuration lines are 10, 20, 30, and so on.

Description

The description or name of the code.

Number of Contract Copies

The number of extra contract copies printed in the Print Service Contract Documents (tsctm3400m000) session.

Use Prices in Service Contracts

If this check box is selected, sales prices can be defined on the service contract configuration line.

Note: By default, the field is not checked.

Default Contract Type

The default contract type used for the service contract that can be generated automatically or manually.

Description

The description or name of the code.

Default Contract Template

The default contract template used when generating a service contract from the after sales service integration.

Description

The description or name of the code.

Create Service Contract

If this check box is selected, a service contract is generated when the After Sales Service lines are processed.

Group Number Contract Quotes

The default number group for service-contract quotes.

Description

The description or name of the code.

Series

The series for the service quotes.

Calendar

The code of the calendar.

Description

The description or name of the code.

Step Size for Quote Term Number

The number that defines the sequence for the successive quote coverage terms and cost terms. For example, if you enter the value 10, the numbers assigned to successive quote coverage terms or cost terms are 10, 20, 30, and so on

Step Size for Quote Configuration Line

The number that defines the sequence for the successive quote configuration lines. For example, if you enter the value 10, the numbers assigned to successive quote configuration lines are 10, 20, 30, and so on.

Contract Quote xxx Days Valid

The number of days determines the (default) expiry date of a newly defined service-contract quote.

Number of Quote Copies

The number of extra quote copies printed in the Print Contract Quote Documents (tsctm2400m000) session.

Recognize Revenue

Determines the method by which the revenue recognition process is to be handled.

Select either of the following:

Interactive
Direct by installment

Revenue Recognition Based on

The method used for revenue recognition.

Allowed values

Number of days per period

The basis of revenue recognition per period is by the number of days per fiscal period. The number of days the contract is live in the fiscal period determines the amount that needs to be recognized for that fiscal period. The contract duration in days, based on the start date and end date of the contract, forms the basis of the contract price per day. The following formulas are used:

amount to be recognized = (net contract amount / total days of contract) * number of days	contract or configuration belong to the fiscal	period

net contract amount = (total contract sales amount) * (100 – p)%

Where 'p' is the percentage specified in the Provision field of the contract header. If 'p' is zero, the net contract amount is the current total contract sales amount.

Cumulative days

The number of days elapsed since the last recognition for the contract forms the basis to calculate the amount to be recognized. The creation date of the contract revenue is considered and the fiscal period to which the creation date belongs will be the fiscal period in which the amount will be recognized. The following formulas are used:

amount to be recognized = ((net contract amount / total days of contract * cumulative number of days to date) – cumulative recognized revenue until date)

net contract amount = (total contract sales amount) * (100 – p)%

Where 'p' is the percentage specified in the Provision field of the contract header.

Earned Revenue Factor (Cost per Period)

When from Service Order Control , Call Management or Maintenance Sales Control , the material, labor and other lines are costed, the cost incurred for the contract is transferred to Contract Management and stored against the fiscal period in which the costing occurred. The following formulas are used:

ERF = total contract sales amount/ total estimated costs amount to be recognized = (cost incurred for the period * ERF)

net contract amount = (total contract sales amount) * (100 – p)%

net	configuration amount = (total configuration sales amount) * (100 – p)%

Earned Revenue Factor (Cumulative Cost)

The cost incurred since the last recognition for the contract forms the basis to calculate the amount to be recognized. The creation date of the contract revenue is considered, and the fiscal period to which the creation date belongs, will be the fiscal period in which the amount will be recognized. The following formulas are used:

ERF = total contract sales amount/ total estimated costs amount to be recognized = (lesser of A or B) – cumulative recognized revenue until date

A = cumulative cost incurred to date * ERF

B = net contract amount

net contract amount = (total contract sales amount) * (100 – p)%

If recognition is at the configuration level:

ERF = contract configuration	sales amount / estimated costs for configuration amount to be recognized = (lesser of A or B) – cumulative recognized revenue until date

A = cumulative cost incurred to date * ERF

B = net contract configuration amount

net contract configuration amount = (total contract configuration sales amount) * (100 – p)%

Not Applicable

Recognize Revenue per Configuration

If this check box is selected, revenue cognition is done per configuration of the contract. This will give additional information as to how much each of the configurations under the contract is contributing to the total revenue.

If this check box is cleared, revenue recognition is done for the contract as a whole.

Description

The description or name of the code.

Installment Template

The code that identifies the installment template.

Note:

This template is used as the default for both the Service Contract and Contract Quote headers, if the Define Installment Template per Configuration check box is cleared.

This template is used as the default for configuration lines as well, in case the Define Installment Template per Configuration check box is selected, provided the contract does not have the installment template specified.

Description

The description or name of the code.

Define Installment Template per Configuration

If this check box is selected, the installment template is specified for every configuration line that has coverage terms linked.

Note:

If this check box is selected, the Installment Template field is not visible on the header of the Contract Quote (tsctm2600m000), Contract Quotes (tsctm2100m000), Service Contracts (tsctm3100m000) and the Service Contract (tsctm3600m000) sessions.
If this check box is cleared, the Installment Template field is not visible on the configuration lines and it is mandatory to define the Installment Template on the header of the Contract Quote (tsctm2600m000) and the Service Contract (tsctm3600m000) sessions.

Step Size for Installments

The number that defines the sequence for the successive installments. For example, if you enter the value 10, the numbers assigned to successive installments are 10, 20, 30, and so on.

Contract Gross Margin Control

If this check box is selected, the gross margin calculation is performed.

If the margin exceeds the lower or upper limit a warning appears.

Only if gross margin control is implemented, attributes related to gross margin are applicable.

Note: If the Gross Margin check box is selected, the Gross Margin Base, Lower Margin and Upper Margin fields must be filled.

Performance aspects

The setting of this field could affect system performance and database growth. For more information, refer to Unused concepts in Service

Gross Margin Base

Select whether the gross margin is calculated based on the sales value or on the cost of sales.

Lower Margin

If the gross margin calculation exceeds this limit, LN gives a warning.

Allowed values

A percentage that is greater than zero.

Upper Margin

If the gross margin calculation exceeds this limit, LN gives a warning.

Note:

You must specify a percentage that is greater than zero.
The upper margin must be greater than or equal to the lower margin.

Service Department Type

The type of the department. Select service department in case of a service order.

Allowed values

Main Department

A service department to which you can link subordinate service departments (sub service departments).

Work Center

A service department that belongs to a main (higher-level) service department.

Note

- A main service department with sub service departments belonging to it cannot have its Work Center changed.

- If you select Work Center, you must select an associated main service department in the Main Department field.

- A sub service department can only be related to one main service department.

- A sub service department cannot have a subordinate (sub service) department related to it.

Note: After you save the department information, you cannot edit the field.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for contracts.

Use Global Quotes Parameters

If this check box is selected, the parameters set in the Service Quote Parameters (tsepp0100m000) session are applied to the quotes. If this check box is cleared, you can set the quotes parameters specific to the service office in this session and these parameters are applied to the quotes.

Maintenance Sales Quote

The number group of the maintenance sales quotes that LN uses.

Description

The description or name of the code.

Series

The series for the service quotes.

Description

The description or name of the code.

Maintenance Sales Quote Request

The default number group for the quote requests.

Note:

This field is enabled only if the Use Quote Requests for Maintenance Sales check box is selected.
For the specified number group, the Dedicated for field must be set to Not Applicable in the Number Groups (tcmcs0151m000) session.

Description

The description or name of the code.

Main Department

If in the Service Department Type field you select Work Center, in this field you must give the code of the Main Department to which it belongs. If you select the Main Service Department in the Department type field, this field is disabled.

Series

The series for the service quote requests.

Description

The description or name of the code.

Step Size for Quote Line

The number that defines the sequence for the successive quote lines. For example, if you enter the value 10, the numbers assigned to successive quote lines are 10, 20, 30, and so on

Step Size for Quote Cost Line

The number that defines the sequence for the successive quote cost lines. For example, if you enter the value 10, the numbers assigned to successive quote cost lines are 10, 20, 30, and so on

Quote Duration

The number of days for which the maintenance sales quote is effective. LN uses the quote duration to calculate the expiry date of the quote.

Proposal Method

The method LN uses to calculate the invoice amount.

Allowed values

Fixed
Fixed Plus
Budget Indicator

Use Revisions for Quotes

If this check box is selected, revisions are applicable for quotes.

Use Quote Requests for Maintenance Sales

If this check box is selected, LN generates the quote requests for the related objects.

Effective Date

The date and time from which the settings are valid.

Description

The description or name of the code.

Last Changed By

The user name of the employee who last modified the settings for quotes.

Use Global Claim Parameters

If this check box is selected, the parameters set in the Claim Management Parameters (tscmm0100m000) session are applied to the claims. If this check box is cleared, you can set the claims parameters specific to the service office in this session and these parameters are applied to the claims.

Number Group Customer Claim

The number group used for new customer claims.

Description

The description or name of the code.

Series

The series for the service customer claims.

Description

The description or name of the code.

Step Size Customer Claim Line

The number that defines the sequence for the successive customer claim handling lines. For example, if you enter the value 10, the numbers assigned to successive claim lines are 10, 20, 30, and so on.

Service Type Customer Claim

The code of the default service type.

Description

The description or name of the code.

Use Estimates in Customer Claim

If this check box is selected, LN considers estimates to calculate the supplier claims.

Use Inspections in Customer Claim

If this check box is selected, LN implements service inspections for the customer claims.

Total Invoice for Customer Claim

If this check box is selected, LN releases all the claim lines to Central Invoicing when the claim Status is set to Approved. If this check box is cleared, the claim lines are released to Central Invoicing individually, when the customer claim Line Status is Approved.

Customer Claim Approval Transaction

If this check box is selected, LN indicates that the customer claim approval transaction must be created for the customer claim line.

Note:

This field is enabled only if the Use Global Claim Parameters check box is selected in the Customer Claims (tscmm1100m100) session.
This field is enabled only if the Customer Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.

Serial Status Receipt Customer Claim

The default serial status of the serialized items when the item is returned by a customer.

Allowed values

Startup: The serialized item is in the startup stage.
Superseded: The serialized item of a PBS is superseded by a new item.
Active: The serialized item is active.
Revision: The serialized item is in the revision stage.
Defective: The serialized item is defective.
Working Condition: The serialized item is in working condition.
To be Recycled: The serialized item is ready to be recycled.
Removed: The serialized item is removed.
Not Applicable

Note: By default, LN sets the value as Defective. However, you can change the value.

Number Group Supplier Claim

The number group for new supplier claims.

Description

The description or name of the code.

Series

The series for the service supplier claims.

Description

The description or name of the code.

Step Size Supplier Claim Line

The number that defines the sequence for the successive supplier claim handling lines. For example, if you enter the value 10, the numbers assigned to successive claim lines are 10, 20, 30, and so on.

Service Type Supplier Claim

The code of the service type for the supplier claim.

Description

The description or name of the code.

Use Estimates in Supplier Claim

If this check box is selected, LN consider estimates to calculate the supplier claims.

Use Inspection in Supplier Claim

If this check box is selected, LN implements service inspections for the supplier claims.

Total Invoice for Supplier Claim

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for claims.

Use Global Service Plannings Parameters

If this check box is selected, the parameters set in the Service Planning Parameters (tsspc0100m000) session are applied to the planned activities. If this check box is cleared, you can set the planned activities parameters specific to the service office in this session and these parameters are applied to the planned activities.

Number Group for Planned Activities

The default number group for planned activities.

Description

The description or name of the code.

Series

The series for the service planned activities.

Description

The description or name of the code.

Number Group

The number group. The series from this number group is used to create travel rate books.

Note: For the specified number group, the Dedicated for field must be set to Service or Not Applicable in the Number Groups (tcmcs0151m000).

Description

The description or name of the code.

Series

The series based on which the travel rate books are created.

Note: This field is enabled only if the Number Group is specified.

Description

The description or name of the code.

Step Size for Activities

The number that defines the sequence for the successive planned activities. For example, if you enter the value 10, the numbers assigned to successive planned activities are 10, 20, 30, and so on

Number Group for Territory Planning

The default number group for territory planning.

Description

The description or name of the code.

Series

The series for the territory planning group number.

Description

The description or name of the code.

Number of Visits per Day

The average number of visits a service engineer can perform in one day.

/

The unit in which the number of visits per day is expressed.

Number Group for Maintenance Scenarios

The default number group for maintenance scenarios.

Description

The description or name of the code.

Series

The series for the maintenance scenarios group number.

Description

The description or name of the code.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for planned activities.

Use Global Mobile Service Parameters

If this check box is selected, the parameters set in the Mobile Service Parameters (tssoc0102m000) session are applied to the mobile field service. If this check box is cleared, you can set the mobile field service parameters specific to the service office in this session and these parameters are applied to the mobile field service.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for mobile field service.

Use Global Pricing Parameters

If this check box is selected, the parameters set in the Pricing Parameters (tdpcg0100m000) session are applied to the price books. If this check box is cleared, you can set the price books parameters specific to the service office in this session and these parameters are applied to the price books.

Update Default Service Price Book

If this check box is selected, the default service price book is automatically updated when a sales price is changed.

Default Service Price Book

The default price book used in Service.

Description

The description or name of the code.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the settings for pricing.

Field of Support

Indicates the type of service that is provided by the service department.

Allowed values

Internal: The service department executes internal maintenance activities, such as depot repair or helpdesk support. You can relate a production work center to the service department, which enables a company-wide analysis of the required and available capacity.
External: The service department executes external maintenance activities for third parties.

Note: You can control service orders for internal maintenance activities in the Manufacturing package.

Internal Sales Representative

The code of the default sales representative, for the service department, which is selected from the Employees - General (tccom0101m000) session.

Note: If the Service Type is Internal, this field is not applicable.

The sales representative's Department Type must be Sales Office or Service Office.

Description

The description or name of the code.

Tax Code

The default tax code that is used by the service department to create service orders, service order quotes, contracts, and contract quotes.

Description

The description or name of the code.

Site Incoming Parts

The site of the service office for the incoming parts.

Description

The description or name of the code.

Location Incoming Parts

The service department's location for incoming parts.

Note:

The location should be that of a service department, and should not be associated to a work order.
When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed.

Description

The description or name of the code.

Site Outgoing Parts

The site of the service office for the outgoing parts.

Description

The description or name of the code.

Warehouse Incoming Parts

The code of the warehouse for incoming parts.

Description

The description or name of the code.

Location Outgoing Parts

The service department's location for outgoing parts.

Note:

The location must be that of a service department, and not associated to a work order.
When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed.

Description

The description or name of the code.

Warehouse Outgoing Parts

The code of the warehouse for outgoing parts.

Description

The description or name of the code.

Queue Time Work Center

queue time

Base Time Unit Hour

The description or name of the code.

Take Cost Rate of Operations Department

If this check box is selected, corresponding costs and sales rates of the department are retrieved when orders are processed.

Use Global Service Parameters

If this check box is selected, the parameters set in the General Service Parameters (tsmdm0100m000) session are applied to the service data. If this check box is cleared, you can set the service parameters specific to the service office in this session and these parameters are applied to the mobile service data.

Use Warranty Events

If this check box is selected, you can determine the duration for the serialized item warranty based on the events defined in the Warranty Events (tscfg2152m000) session.

Note:

If the Use Global Service Parameters check box is selected, this value is defaulted from the General Service Parameters (tsmdm0100m000) session.
You cannot clear this check box if the Warranty Duration Type field is set to Fixed Duration for a warranty template in the Warranty Templates (tsctm0120m000) session.

Sales Prices Search Method

The sales price of material items is based on the option selected in the field.

You can define the material lines in following sessions:

Material cost terms
- Contract Quote Material Terms (tsctm1131m200)
- Contract Material Terms (tsctm1131m300)
- Service Order Quote Material Terms (tsctm1131m400)
Actual service-order material costs in the Service Order Actual Material Costs (tssoc2121m000) session.

The base price is stored in price books. Following are the options to retrieve the sales price of a material item:

Price Books Service.
Price Books Service/Sales.
Item Service Prices.
Price Books Sales/Service

Discounts from Price Books

If this check box is selected, discounts are fetched from the price book defined in the Price Book Lines (tdpcg0131m000) session.

Note: If this check box is cleared, discounts are not applied from the Pricing module.

Discount Policy

The Discount Policy determines the procedure that has to be used for applying the discount percentage or amount on the Service Order cost lines and Coverage Line You can apply the discount in the following two ways:

Apply Discounts Before Coverage
Apply Discounts After Coverage


               Apply Discounts Before Coverage Discount is applied on the Total sales amount before coverage. Invoice Amount = Total Sales – Discount amount or percentage - (Contract Coverage – Warranty – Order Quote - FCO – Other) Apply Discounts After Coverage Invoicing Amount = Total Sales – (Contract Coverage – Warranty – Order Quote - FCO – Other) Discount is applied on the Invoice amount. Invoice Amount = Invoicing amount – Discount amount or percentage

Note:

If the Discounts from Price Books check box is selected, the field is set to Apply Discounts Before Coverage.
This field is enabled only when the Discounts from Price Books check box is not selected.

Traveling Cost Method

The method that is used to calculate traveling expenses.

If you select None

Travel lines cannot be created for service orders.
The fields in the Traveling Cost Specification group box in the Service Order Parameters (tssoc0100m000) session are disabled

Distance Unit

The unit for distances that is used in Service .

Description

The description or name of the code.

Currency Sales Price

The currency in which the sales rate is expressed in Service .

Description

The description or name of the code.

Default Value for Print on Invoice

The print options for the cost line when the invoice amount is zero.

Note:

When the field is set to No Invoice, Invoice costs are considered as goodwill
If the field is set to No Invoice after the line is costed, the available invoice line in Invoicing is deleted.

Default Invoice Line Status

The default status for the invoice line.

Standard Cost

The cost rate for the traveling time.

Description

The description or name of the code.

Standard Sales Price

The sales rate for the traveling time.

Standard Cost

The company's reference currency that is defined in the Companies (tcemm1170m000) session.

Standard Sales Price

The sales price of the traveling distance.

List Group Service

The list group to which the list item belongs. This is the default list group for the service package.

Note: This parameter is used only if the Sold-to Business Partner or the List Group is not specified in the Sold-to Business Partners (tccom4510m000) session.

Description

The description or name of the code.

Effective Date

The date and time from which the settings are valid.

Last Changed By

The user name of the employee who last modified the master data settings.

Use Global Service Order Parameters

If this check box is selected, the parameters set in the Service Order Parameters (tssoc0100m000) session are applied to the service orders. If this check box is cleared, you can set the service order parameters specific to the service office in this session and these parameters are applied to the service orders.

Number Group Service Orders

The code of the number group used to identify service orders.

Description

The description or name of the code.

Series

The series for the service orders group number.

Description

The description or name of the code.

Step Size for Activity

The number that defines the sequence for the successive service order activities. For example, if you enter the value 10, the numbers assigned to successive service order activities are 10, 20, 30, and so on

Step Size for Line

The number that defines the sequence for the successive service order activity lines. For example, if you enter the value 10, the numbers assigned to successive service order activity lines are 10, 20, 30, and so on

Complete Activity only when all Assignments are Completed

If this check box is selected, the service order activity status can be set to Completed only if the linked assignments are completed.

Completion of Service Order

Specify how the service order must be completed.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

If you select the option Interactive, a question is displayed when you set the last activity line or the last cost line of the service order to Completed status. If you select the option Automatic or Manual, the question is not displayed

Costing of Service Order

Specify how the service order must be costed.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Default value

Interactive

Canceling of Service Order

Specify how the service order must be canceled.

Allowed values

Manual: The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
Automatic: The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
Interactive: The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.

Default value

Interactive

If you select the option Interactive, a question is displayed when you cancel the last activity line or the last cost line of the service order. If you select the option Automatic or Manual, the question is not displayed

Use Coverage Calculation for Estimates

If this check box is selected, you can maintain the discount, cost and sales amount for the estimated cost lines that LN creates for the service order cost lines, before the related order or the activity is released.

Note: You cannot clear this check box, if estimated cost lines exist for a service order that has the status set to Free.

Printing Acknowledgement Mandatory before Release

If this check box is selected, printing the acknowledgement is mandatory before the service order is released.

Note: This field is applicable only if the Use Tax for Estimates check box is selected in the Service Order Parameters (tssoc0100m000) session.

Allow to Delete Estimates

Indicate if the cost lines for which the Estimated Cost Line check box selected in the cost lines session, can be deleted.

Allowed values

No: You cannot delete the activity lines, part lines, cost lines or the resource lines that are created before the related order or activity is released.
Interactive: LN prompts you to confirm before deleting the activity lines, part lines, cost lines or the resource lines.
Yes: You can delete the activity lines, part lines, cost lines or the resource lines.

Note: This field is enabled and set to Interactive only if the Use Coverage Calculation for Estimates check box is selected. If the check box is cleared, this field is disabled and set to Yes.

Number Group Service Order Quotes

The code of the number group used to identify service order quotes.

Use Quote Requests for Service Orders

If this check box is selected, LN generates quote requests for service orders.

Note:

This field is displayed only if:

The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.

Service Order Quote

The default number group for the service order quotes.

Note:

This field is displayed only if:
- The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
You must select a number group for which the Dedicated for field is set to Service or Not Applicable in the Number Groups (tcmcs0151m000) session.

Description

The description or name of the code.

Series

The default series for the service order quotes.

Note:

This field is displayed only if:
- The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
You must select a series:
- Linked to the specified Number Group for Service Order Quotes.
- For which the Series Blocked for Input check box is cleared in the First Free Numbers (tcmcs0150m000) session
The combination of the number group and the series for the service order quotes must be different from the combination of the number group and the series specified for the service order quote requests.

Description

The description or name of the code.

Service Order Quote Request

The default number group for the service order quote requests.

Note:

This field is displayed only if:
- The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
This field is enabled only if the Use Quote Requests for Service Orders check box is selected.
You must select a number group for which the Dedicated for field is set to Service or Not Applicable in the Number Groups (tcmcs0151m000) session.

Description

The description or name of the code.

Series

The default series for the service order quote requests.

Note:

This field is displayed only if:
- The Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- The Use Service Order Quotes for Service Orders check box is cleared in the Service Order Parameters (tssoc0100m000) session.
This field is enabled only if the Use Quote Requests for Service Orders check box is selected.
You must select a series:
- Linked to the specified Number Group for Service Order Quote Requests.
- For which the Series Blocked for Input check box is cleared in the First Free Numbers (tcmcs0150m000) session
The combination of the number group and the series for the service order quotes must be different from the combination of the number group and the series specified for the service order quote requests.

Description

The description or name of the code.

Apply Cumulative and Total Discounts to Cost Items

If this check box is selected, the total and cumulative discounts defined in sales/service total discount matrices, are applied to items of type Cost and Service.

Apply Cumulative and Total Discounts to Cost Items

If this check box is selected, the total and cumulative discounts defined in sales/service total discount matrices, are applied to items of type Cost and Service.