Supplier Claims (tscmm2500m000)

Use this session to register, review and process the claims received from suppliers. This session is displayed as a part of the Supplier Claim (tscmm2600m000) session and cannot be accessed from the main menu.

Field Information

Claim

The unique code for supplier claim.

Claim Description

The description or name of the code.

Status

The current status of the claim. LN populates the claim status and you cannot set the status manually. By default, the claim status is set to Free.

Allowed values

Free
Modified
Pending Approval
Approved
Rejected
Canceled
Closed
Next Step

The next step that must be executed to process the supplier claim.

Buy-from Business Partner

The unique code of the buy-from business partner from which the claim is received.

Name

The name of the buy-from business partner from which the claim is received.

Buy-from Contact

The unique code of the contact details of the buy-from business partner.

Full Name

The description or name of the code.

Item

The item for which the claim is raised.

Note: 
  • The item must be defined in Items - Service (tsmdm2100m000) session.
  • If the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session, you can only select an item that is linked to the specified Service Office. The service items are linked to the service office in the Items - Service by Service Office (tsmdm2120m000) session.
Description

The description or name of the code.

Estimates Approved Date

The date and time when the claim is approved. LN considers current date and time. However, you cannot change this data.

Approval Registered By

The code of the user who approves the claim. By default, LN considers the current user login code. However, you cannot change this data.

Note: You must enter the value in this field when the claim Status is set to Approved.
Approval Date

The date and time when the claim is approved. LN considers current date and time. However, you cannot change this data.

Approval Percentage

The percentage applied to all approved claimed amounts on the claim lines. LN defaults the value as 100 percent.

Rejection Registered By

The code of the user who rejects the claim. By default, LN populates the current user login code. However, you cannot change this data.

Note: You must enter the value in this field when the claim Status is set to Rejected.
Rejection Date

The date and time when the claim is rejected. LN populates current date and time. However, you cannot change this data.

Rejection Reason

The code of the rejection reason. LN defaults the reason code defined in the Reasons (tcmcs0105m000) session.

Note: The Reason Type must be set to Claim Rejection in Reasons (tcmcs0105m000) session.
Canceled By

The code of the user who cancels the claim. By default, LN populates the current user login code. However, you cannot change this data.

Note: You must enter the value in this field when the claim Status is set to Canceled.
Cancel Date

The date and time when the claim is canceled. LN populates current date and time. However, you cannot change this data.

Cancel Reason

The code of the cancellation reason.

Serial Number

The serial number of the item for which the claim is raised. The item must be defined, service item data must present and item must be configuration controlled as serialized.

Note: The buy-from business partner of the serialized item must be the same as the buy-from Business Partner of the claim.
Rejection Text

If this check box is selected, the details of the reason for rejecting the entire claim is attached to the claim.

Cancel Text

If this check box is selected, the details of the reason for cancelling the entire claim is attached to the claim.

Claimed Amount

The total Claimed Amount calculated from the claim.

Currency

The currency in which the claim amount is expressed.

Approved Amount

The total approved amount calculated from the claim.

Rejected Amount

The total amount rejected from the Claimed Amount.

Service Office

The service department authorized to handle the claim.

Description

The description or name of the code.

Internal Contact

The code of the employee handling the claim.

Note: The service representative must be employed on the current date.
Name

The description or name of the code.

Claimed Amount

The total estimated Claimed Amount calculated from the claim.

Approved Amount

The total estimated approved amount calculated from the claim.

Rejected Amount

The total estimated amount rejected from the Claimed Amount.

Claim Origin

The origin of the claim.

Allowed values

Manually

The supplier claim is generated manually.

Customer Claim

Supplier claim is generated from customer claim.

Service Order

Supplier claim is generated from service order.

Maintenance Sales Order

Supplier claim is generated from maintenance sales order.

Service Type

The code of the service type. Service type allows user to define a set of characteristics for claims which can be linked to a new supplier claim. Service type also defines steps to be executed in the claim procedure. The service type has the default procedural settings for a supplier claim, such as the Claim Method and the Claim Invoice Procedure.

Description

The description or name of the code.

Claim Invoice Procedure

The procedure that determines if the claim flow is Credit Note Based or Invoice Based. The Claim Invoice Procedure determines if the customer expects a sales credit note from the service organization (credit note based) or if the service organization expects a purchase invoice from the customer.

Allowed values

Credit Note Based

Service organization receives a purchase credit note from the supplier.

Invoice Based

Service organization sends a sales invoice to the supplier.

Not Applicable
Purchase Reference System

The order system in LN to which the claim refers to.

Allowed values

Purchase Order
Purchase Schedule
Supplier Claim
Not Applicable
Purchase Document Type

The type of document related to the selected original order system to which the claim refers to.

Allowed values

Order

Claims is based on an order.

Order History

Claims is based on an order history.

Not Applicable
Purchase Document

The document number of the original document type. The number can be an order number only. This field is enabled and mandatory when the Purchase Document Type field is set to a value other than Not Applicable.

Buy-from Address

The address of the sold-to business partner.

Name

The description or name of the code.

Buy-from Address

The description or name of the code.

Supplier Order Number

The number assigned to the claim by the buy-from business partner. You can specify the Tax Classification only when the claim status is set to Rejected, Canceled or Closed.

First Invoice Reference

The reference information about the business partner that you want to print on the purchase invoice.

Second Invoice Reference

The reference information about the business partner that you want to print on the sales invoice.

Installation Group

The code that identifies the installation group for which the claim is raised.

Note: The installation group must be the same as the installation group of the serialized item, in case a serialized item is defined.
Description

The description or name of the code.

Failure Date

The date and time when the malfunctioning of the part is reported. This date and time is used to identify the related active warranty or a service contract and price determination.

Note: By default, LN displays the claim Creation Date as Failure Date.
Coverage Time

The time used to determine the applicable warranty for the supplier claim.

Coverage Type

The coverage type that is used to register the warranty coverage allocation.

Description

The description or name of the code.

Warranty

The warranty linked to the supplier claim.

Description

The description or name of the code.

Ship-from Business Partner

The code of the ship-from business partner who ships the new parts.

Ship-from Address

The code of the ship-from address.

Ship-from Address

The code of the ship-from address.

Ship-from Contact

The contact linked to the ship-from business partner.

Delivery Terms

The delivery terms code.

Note: The Delivery Terms are defaulted with the terms of delivery from the Business Partner role.
Description

The description or name of the code.

Point of Title Passage

The point of title passage code.

Description

The description or name of the code.

Invoice Business Partner

The code of the invoice-from business partner.

Invoice Address

The code of the address of the invoice business partner.

Note: The address is defaulted with the service department defined for Invoice business partner.
Invoice Address

The description or name of the code.

Invoice Contact

The contact linked to the business partner role.

Note: 
  • This field is not enabled if the claim Status is Rejected, Canceled or Closed.
  • If the Claim Invoice Procedure is set to Credit Note Based, LN defaults the contact of the service department of the Invoice-from business partner. If the Claim Invoice Procedure is set to Invoice Based, LN defaults the contact linked to the Invoice-to business partner.
Invoice Contact

The description or name of the code.

Line of Business

The group of customers, suppliers, or employees that work in the same business sector. Lines of business can be used as selection criteria when generating reports or inquiries of statistical and historical data.

Note: 
  • This field is defaulted with the line of business of the Business Partner role.
  • This field is not enabled If Total Invoice field is checked, and the claim header Status is Approved or more.
Description

The description or name of the code.

Payment Terms

The agreement for invoice payment. The payment terms include:

  • The period within which invoices must be paid.
  • The discount granted if an invoice is paid within a given period.

The payment terms allow you to calculate:

  • The date on which the payment is due.
  • The date on which the discount periods expire.
  • The discount amount.
Note: 
  • The value is defaulted from the Payment Terms data defined for the Invoice-from business partner.
  • This field is not enabled if Total Invoice field is checked, and the claim header Status is Approved or more.
Description

The description or name of the code.

Late Payment Surcharge

The percentage that is charged over the goods amount or over services rendered that the recipient of the invoice must pay, if the bill is not paid within a specified period.

Note: 
  • The value is defaulted from the Payment Terms data defined for the Invoice-to business partner.
  • This field is not enabled if Total Invoice field is checked, and the claim header Status is Approved or more.
Description

The description or name of the code.

Payment Method

The code of the payment method. Payment Method indicates how the credit note is paid in Cash Management .

Description

The description or name of the code.

Total Invoice

If this check box is selected, LN releases all the claim lines to central Invoicing when the claim Status is set to Approved. If this check box is cleared, the claim lines are released to central invoicing individually, when the claim Line Status is Approved.

Tax Classification

The tax classification code.

Description

The description or name of the code.

Rate Type

The rate type used to covert the invoice currency to the home currencies of the invoice company. You can assign different currency exchange rates to different invoice-from business partner and/or to different types of transactions (purchase, sales, and so on).

Note: 
  • LN considers the invoice-from BP rates as the default exchange rate if the Claim Invoice Procedure field is set to Credit Note Based driven. If not, LN considers the sales rate type defined for the service department as the default exchange rate.
  • LN considers the invoice-from business partner rates as the default exchange rate if the Claim Invoice Procedure field is set to Invoice Based. If not, LN considers the purchase rate type defined for the service department as the default exchange rate.
Description

The description or name of the code.

Rate Determiner

The rate determiner. LN converts amounts from the transaction currency to the home currency using the currency rate that is valid according to the rate determiner that applies to the transaction. By default, LN considers 'Document Date' as the rate determiner.

Allowed values

Document Date

LN uses the rate that is valid on the date and time on which the documents are created. The Document Date rate determiner applies to all types of transactions. You can manually change the rate.

The rate is updated by Invoicing when the invoice is posted.

Manually Entered

You can manually enter the rate. By default, LN uses the rate that is valid on the date and time on which the documents are created. The Manually Entered rate determiner applies to all types of transactions.

Delivery Date

If the goods are not yet delivered, LN uses the rate that is valid on the order date. However, if this order date is in the past, LN uses the rate that is valid on the current date.

If the goods are delivered, LN uses the rate that is valid on the actual delivery date.

The Delivery Date rate determiner only applies to sales orders, service orders, and sales invoices. You cannot manually change the rate.

Receipt Date

LN uses the rate that is valid on the date and time on which you expect to receive the goods. The Receipt Date rate determiner only applies to purchase orders and purchase invoices. You cannot manually change the rate.

Expected Cash Date

LN uses the rate that is valid on the date and time at which payment of the sales invoice or purchase invoice is expected.

Expected cash date = expected delivery/receipt date + payment period 

The payment period is specified in the Payment Terms (tcmcs0113s000) session. The Expected Cash Date rate determiner applies to all types of transactions. You cannot manually change the rate.

The rate is updated by Invoicing when the invoice is posted.

Fixed

You can use this rate determiner only for a dependent currency system or a single currency system. The Fixed rate determiner applies to all types of transactions.

If you manually enter the rates between the transaction currency and the reference currencies, the rate is fixed. If you do not manually enter the rates, the rate is not fixed and LN uses the rate that is valid on the date and time on which the documents are created.

Fixed Hard

You can use this rate determiner only for an independent currency system. The Fixed Hard rate determiner applies to all types of transactions.

If you manually enter the rate between the transaction currency and the reporting currencies, the rates are fixed. The local currency rate is based on the document date of the actual document.

If you do not manually enter the rate between the transaction currency and the reporting currencies, the rates are not fixed and LN uses the rates that are valid on the date and time on which the documents are created.

Fixed Local

You can use this rate determiner only for an independent currency system. The Fixed Local rate determiner applies to all types of transactions.

If you manually enter the rate between the transaction currency and the local currency, the rate is fixed. The other rates are based on the document date of the actual document.

If you do not manually enter the local currency rate, the rate is not fixed and LN uses the rate that is valid on the date and time on which the documents are created.

Fixed Local and Hard

You can use this rate determiner only for an independent currency system. The Fixed Local and Hard rate determiner applies to all types of transactions.

If you manually enter the rate between the transaction currency and the home currencies, the rates are fixed. The local currency rate is based on the document date of the actual document.

If you do not manually enter the rates between the transaction currency and the home currencies, the rates are not fixed and LN uses the rates that are valid on the date and time on which the documents are created.

Note: LN defaults the Rate Determiner value of the Business Partner.
Rate/Rate Factor

The currency exchange rate used in the currency conversion process. (The factor/rate by which an amount in a different currency is multiplied to calculate the amount in the currency base).

Rate Factor

The rate factor.

Rate/Rate Factor

The rate for a currency base-unit.

Pay Business Partner

The business partner from whom you receive payments. This usually represents a customer's accounts payable department. The definition includes the default currency and exchange rate, the customer's bank relation, the type of reminders you send to the business partner, and the frequency of sending reminders. This field displays the pay-by business partner who receives the approved/claimed amount if the Claim Invoice Procedure is of type Credit Note Based. This field displays the pay-to business partner if the Claim Invoice Procedure is Invoice Based.

Pay Address

The code for the address of the pay by business partner.

Pay Address

The description or name of the code.

Pay Contact

The code for the contact linked to the business partner role.

Pay Contact

The description or name of the code.

Creation Date

The date and time the claim is created. By default, LN considers the date and time when the claim is created.

Created By

The login code of the user who created the claim.

Created By

The description or name of the code.

Latest Finish Time

The latest finished time scheduled (for internal purpose) / agreed (with clients) for claim handling.

Planned Receipt Time

The planned date and time when the claim must be delivered. The planned delivery date and time is used for the material transactions in case the Claim Method field is set to Reimburse Materials. By default, LN considers the current date and time as the planned delivery date and time.

Estimates Approved By

The code of the user who approves the claim. By default, LN considers the current user login code. However, you cannot change this data.

Note: You must enter the value in this field when the claim Status is set to Approved.