Customer Claim Approval (tscmm1110m100)

The unique code for customer claim.

Note: The Claim number is defaulted with the series defined in User Profiles (tsmdm1150m000) session and are assigned to the user logging the claim. If no user profile is maintained or no series for claims is set in the user profile, the claim series of the service department set in the user profile is defaulted.

The customer claim line number.

The current status of the customer claim lines.

Allowed values

Status

The description or name of the code.

Control

Cost Type

The cost type to which the claim line is linked. By default, this field is set to Material.

Allowed values

Labor
Tooling
Traveling
Subcontracting
Help Desk
Other
Order
Activity
Material
Freight
Quote Invoice
Rental

Claim Method

The Claim Method used to indicate how a claim is paid. The customer can be compensated financially or with Material.

Allowed values

Reimburse Materials: The customer will be reimbursed for material.
Reimburse Costs: The customer will be reimbursed for the total invoice value.

Picture

The picture of the item for which the claim approval is created.

Picture Required

If this check box is selected, a picture must be linked to the customer claim line.

Note:

This check box is applicable only if the Cost Type of the customer claim line is set to Material.
This setting is defaulted from:
1. Items - Service Business Partner (tsmdm2130m000)
2. Items - Service (tsmdm2100m000)
3. Service Types (tsmdm0130m000)

Approval Decision

The reason code for confirming the customer claim approval.

Note:

You can select only the reason for which the Reason Type field is set to Claim Approval in the Reasons (tcmcs0105m000).
You must specify this value if the Approval Decision for Customer Claim Required check box is selected for the linked service type in the Service Types (tsmdm0130m000) session.
You can specify this value only if the customer claim is not Rejected.

Print Acknowledgement

Indicates if printing an acknowledgement is part of the procedure. By default, LN set this field to Not Required.

Allowed values

To be Printed
Printed
Not Required

Claimed

Claimed Quantity

The quantity claimed by the customer.

Unit

The unit in which Claimed Quantity is measured.

Claimed Amount

The amount claimed by the customer.

Note:

This field is mandatory if the Cost Type is set to Material.
This field is mandatory if the Claim Method is set to Reimburse Materials.

Currency

The currency of the Claimed Amount.

Approved

Approved Quantity

The quantity approved for the claim.

Unit

The unit in which Approved Quantity is measured.

Approved Amount

The total Approved Amount for the claim.

Note: The field is mandatory if the Claim Method is set to Reimburse Materials.

Tax Amount

The total Tax Amount that is invoiced to the customer.

Approval Percentage

The percentage of the claim amount that is approved.

Tagged To

The type of claim cost to which claim lines are tagged.

Allowed values

Repair Warranty
Contract
Goodwill
Serialized Item Warranty
Generic Warranty
Not Applicable

Approved By

The code of the user who approves the estimated claim. By default, LN considers the user login code. However, you cannot change this data.

Approval Date

The date and time when the estimated claim is approved. LN considers the current date and time.

Rejected

Reason: The code of the rejection reason. The code must be defined in Reasons (tcmcs0105m000) session

Note: The Reason Type must be set to Claim Rejection in Reasons (tcmcs0105m000) session.
Description: The description or name of the code.
Rejected By: The code of the user who rejected the claim. By default, LN populates the current user login code as the rejected by code.
Rejection Date: The date and time when the estimated claim is rejected. LN considers the current date and time.

Service Inspection

Customer Claim Inspection Required

If this check box is selected, service inspection is required for the current claim line.

Measurement Type

The code of the measurement type for which measurement is defined.

Note: LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if the item specified in this session is part of a serialized item group, to which measurement types are linked. Else, you can select the measurement type from the Measurement Types (tsmdm0165m000) session.

Description

The description or name of the code.

Position

The code of the position where the item is located.

Description

The description or name of the code.

Inspection Status

The status of the service inspection.

Allowed values

Free: Measurement is created, but measurement is not executed.
Measured: Measurement is performed, triggers are checked and so on.
Not Measured: Measurement is not performed.
Not Applicable

Unit

The unit in which the measured value is expressed.

Actuals

Serial Status

The default status of the serialized item when the item is returned by a customer.

Allowed values

Startup: The serialized item is in the startup stage.
Superseded: The serialized item of a PBS is superseded by a new item.
Active: The serialized item is active.
Revision: The serialized item is in the revision stage.
Defective: The serialized item is defective.
Working Condition: The serialized item is in working condition.
To be Recycled: The serialized item is ready to be recycled.
Removed: The serialized item is removed.
Not Applicable

Use Residual Value

The value at which the service company prices the item in the inventory.

Currency

The currency used to express the residual value.

Actual Delivery Time

The date and time when the claim is approved.

Warehouse Order Line

The warehouse order line linked to the customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line.

Approved Material

Approval Action

The action for the approved quantity.

Allowed values

Keep and Take Ownership

Customer Claim
The item is sent back to the warehouse as company owned.
Supplier Claim
The item remains at supplier site as owned by supplier.

Return to Customer

Customer Claim
The item is sent back to the warehouse as customer owned. A new warehouse order is created to send the item back to the customer.
Supplier Claim
The supplier returns the item back to their customer (the party who created the supplier claim).

Scrap

The item is scrapped.

Actual Receipt Time

The date and time when the approved material is received.

Warehouse Order Line

The warehouse order line linked to the approved customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line.

Rejected Material

Rejection Action

The action to be taken on the rejected material.

Allowed values

Keep and Take Ownership

Customer Claim
The item is sent back to the warehouse as company owned.
Supplier Claim
The item remains at supplier site as owned by supplier.

Return to Customer

Customer Claim
The item is sent back to the warehouse as customer owned. A new warehouse order is created to send the item back to the customer.
Supplier Claim
The supplier returns the item back to their customer (the party who created the supplier claim).

Scrap

The item is scrapped.

Actual Receipt Time

The actual date and time when the rejected material is received.

Warehouse Order Line

The warehouse order line linked to the rejected customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line.

Approval Text

Text: The reason for approving the entire claim.

Rejection Text

Text: The reason for rejecting the entire claim.

The code of the warranty linked to the customer claim line.

Note: This field is enabled only if the Tagged To field is set to Generic Warranty.

The code of the serialized item warranty linked to the customer claim line.

The description or name of the code.

If this check box is selected, the customer claim line is covered by a warranty coverage terms.

Note: This is a display field.

The code of the service contract linked to the customer claim line.

The description or name of the code.

If this check box is selected, the customer claim line is covered by Service Contract coverage terms.

Note: This is a display field.

The description or name of the code.

Customer Claim Approval (tscmm1110m100)

Field Information