Claim Management Parameters (tscmm0100m000)
Use this session to store/set settings/parameters related to customer and supplier claims. The parameters determine the functional flow of customer and supplier claims.
- The fields in customer claim group box is applicable only if the Customer Claims checkbox is selected in General Service Parameters (tsmdm0100m000) session.
- The fields in supplier claim group box is applicable only if the Supplier Claims checkbox is selected in General Service Parameters (tsmdm0100m000) session.
Field Information
- Introduction Date
-
The date from which the settings in the record are active.
- Description
-
The description or name of the code.
- Customer Claims
-
- Number Group
-
The number group used for new customer claims.
- Description
-
The description or name of the code.
- Service Type
-
The code of the default service type.
- Description
-
The description or name of the code.
- Step Size for Line
-
The number that defines the sequence for the successive customer claim handling lines. For example, if you enter the value 10, the numbers assigned to successive claim lines are 10, 20, 30, and so on.
- Serial Status Receipt
-
The default serial status of the serialized items when the item is returned by a customer.
Allowed values
- Startup
-
The serialized item is in the startup stage.
- Superseded
-
The serialized item of a PBS is superseded by a new item.
- Active
-
The serialized item is active.
- Revision
-
The serialized item is in the revision stage.
- Defective
-
The serialized item is defective.
- Working Condition
-
The serialized item is in working condition.
- To be Recycled
-
The serialized item is ready to be recycled.
- Removed
-
The serialized item is removed.
- Not Applicable
Note: By default, LN sets the value as Defective. However, you can change the value. - Use Estimates
-
If this check box is selected, LN uses estimates to calculate the customer claims.
- Use Service Inspections
-
If this check box is selected, LN implements service inspections for the claims.
- Use Claim History
-
If this check box is selected, LN maintains history data for the claims.
- Inventory Commitments Required
-
If this check box is selected, LN indicates whether inventory must be committed to a customer claim.
- ATP Check Enabled
-
If this check box is selected, LN performs the ATP check for customer claims.
- Update ATP for Deliveries
-
The availability of material for the deliveries can be updated.
Allowed values
- Manual
-
The work order is not generated automatically when saving a new part maintenance line. The Create Work Order option must be used to generate the work order.
- Automatic
-
The work order is generated automatically when saving a new part maintenance line and you cannot view the Create Work Order option.
- Interactive
-
The work order is generated based on the option selected in the message displayed while saving a new part maintenance line.
Note:This field is unavailable if the Check Material Availability check box is cleared.
The Automatic option is not applicable.
- Total Invoice
-
If this check box is selected, LN releases all the claim lines to Central Invoicing when the claim Status is set to Approved. If this check box is cleared, the claim lines are released to Central Invoicing individually, when the customer claim Line Status is Approved.
- Customer Claim Approval Transaction
-
If this check box is selected, LN indicates that the customer claim approval transaction must be created for the customer claim line. By default, this check box is selected.
Note: This field is enabled only if the Customer Claims check box is selected in the General Service Parameters (tsmdm0100m000) session. - Customer Claim Document Approval
-
If this check box is selected, claims can be approved only on the customer claim header level for approving the entire customer claim. If this check box is cleared, each claim line can be approved individually.
Note:This check box is displayed and applicable only if
- The Customer Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
- When a Workflow Document Authorization (WFDA) is not active in ION for customer claims. If the WFDA is active in ION, the claim header and line status is set to Approved after approval in ION.
- Supplier Claim Document Approval
-
If this check box is selected, claims can be approved only on the supplier claim header level for approving the entire customer claim. If this check box is cleared, each claim line can be approved individually.
Note:This check box is displayed and applicable only if:
- The Supplier Claims check box is selected in the General Service Parameters (tsmdm0100m000) session.
- When a Workflow Document Authorization (WFDA) is not active in ION for supplier claims. If the WFDA is active in ION, the claim header and line status is set to Approved after approval in ION.
- Supplier Claims
-
- Number Group
-
The number group for new supplier claims.
- Service Type
-
The code of the service type.
- Step Size for Line
-
The number that defines the sequence for the successive supplier claim handling lines. For example, if you enter the value 10, the numbers assigned to successive claim lines are 10, 20, 30, and so on.
- Use Estimates
-
If this check box is selected, LN consider estimates to calculate the supplier claims.
- Use Claim History
-
If this check box is selected, LN maintains history data for the supplier claims.
- Inventory Commitments Required
-
If this check box is selected, LN Indicates whether inventory must be committed to a supplier claim.
- Total Invoice
-
If this check box is selected, LN releases all the claim lines to Central Invoicing when the claim Status is set to Approved. If this check box is cleared, the claim lines are released to Central Invoicing individually, when the supplier claim Line Status is Approved.